Cresta is on a mission to turn every customer conversation into a competitive
advantage by unlocking the true potential of the contact center. Our platform
combines the best of AI and human intelligence to help contact centers discover
customer insights and behavioral best practices, automate conversations and
inefficient processes, and empower every team member to work smarter and faster.
Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is
Sebastian Thrun [https://www.linkedin.com/in/sebastian-thrun-59a0b273/], the
genius behind Google X, Waymo, Udacity, and more. Our leadership also includes
CEO, Ping Wu [https://www.linkedin.com/in/pingwu/], the co-founder of Google
Contact Center AI and Vertex AI platform, and co-founder, Tim Shi
[https://www.linkedin.com/in/tianlinshi/], an early member of Open AI.
Join us on this thrilling journey to revolutionize the workforce with AI. The
future of work is here, and it's at Cresta.
About the role:
We seek driven designers to shape the future of AI Agent products at Cresta.
Whether it's automating entire contact center conversations, performing tasks on
behalf of agents, or coaching human agents to enhance their performance, you
will play a crucial role. Your responsibilities will include designing the
end-user experiences and the tools and workflows that enable these experiences.
As a designer at Cresta, you are at the forefront of a technological
breakthrough with LLM and Generative AI. This unique position allows you to
transform how people interact with AI meaningfully. You will own the end-to-end
process, including product design, user research, and visual design elements, to
create world-class experiences.
RESPONSIBILITIES:
- You’ll generate novel UX ideas for AI Agents, considering the needs of
various user personas.
- You’ll think through user and business problems, propose reasonable
solutions, create detailed mockups, prototype to explore further and work
with engineers to build them.
- You're actively involved in defining product strategy and feature
requirements.
- You'll constantly talk to our customers from contact centers - gathering
insights into user pain points before and during the development process, and
validating features to improve usability.
- You’ll collaborate closely with Engineers, PMs, ML experts, Customer Success,
and Sales.
- You’ll be the design advocate and push for the highest quality of the polish.
- You’ll constantly identify areas of opportunities and future work for the
products.
- You’ll have good judgment of when to ship: perfect is the enemy of good.
QUALIFICATIONS WE VALUE:
- Bachelor's degree or equivalent in UX Design, HCI, or a related field.
- Experience with designing AI Agents, Virtual Agents, or Conversational AI.
- Strong portfolio showcasing user-centric design thinking, polished UI
craftsmanship, and innovative interaction paradigms
- Excellence in prototyping: skilled at using tools like Cursor, Claude Code,
V0, or the latest AI tools to build realistic prototypes.
- Proficiency in design tools such as Figma, prototyping tools such as Cursor,
Claude or V0 to create interactive prototypes
- Strong at product thinking + a blend of UX disciplines (interaction design,
prototyping, visual design, and user research).
- Have a deep curiosity about the underlying tech of our products.
Perks & Benefits:
- $30-$50 per hour subject to taxes
- Lunch can be expensed (up to $25) while working in the office.
- PT0: 4 days
Compensation for this position includes a base salary, equity, and a variety of
benefits. Actual base salaries will be based on candidate-specific factors,
including experience, skillset, and location, and local minimum pay requirements
as applicable. We are actively hiring for this role in the US and Canada. Your
recruiter can provide further details.
We have noticed a rise in recruiting impersonations across the industry, where
scammers attempt to access candidates' personal and financial information
through fake interviews and offers. All Cresta recruiting email communications
will always come from the @cresta.ai domain. Any outreach claiming to be from
Cresta via other sources should be ignored. If you are uncertain whether you
have been contacted by an official Cresta employee, reach out to
recruiting@cresta.ai [recruiting@cresra.ai]
