WHO WE ARE
Welcome to TELUS Digital [https://www.telusdigital.com/]— where innovation
drives impact at a global scale. As an award-winning digital product consultancy
and the digital division of TELUS [https://www.telus.com/en/], one of Canada’s
largest telecommunications providers, we design and deliver transformative
customer experiences through cutting-edge technology, agile thinking, and a
people-first culture.
In January 2023, TELUS Digital [https://www.telusdigital.com/] acquired
WillowTree, creating a combined firm with service offerings spanning Customer
Experience and Digital Solutions.
With a global team across North America, South America, Central America, Europe,
Africa, and APAC, we offer end-to-end expertise across eight core service areas:
Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy
Consulting, Business Operations Modernization, Enterprise Applications, Cloud
Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and
in-store solutions, TELUS Digital enables seamless, trusted, and digitally
powered experiences that meet customers wherever they are — all backed by the
secure infrastructure and scale of our multi-billion-dollar parent company.
An integral segment of our company is Fuel iX™ [https://www.fuelix.ai/], TELUS
Digital's proprietary generative AI engine. Fuel iX™ empowers businesses to
transition their generative AI initiatives from concept to operational reality
quickly, securely, and responsibly. This powerful tool enhances TELUS Digital’s
ability to create and implement solutions that not only elevate customer
engagement but also address complex business challenges.
LOCATION & FLEXIBILITY
Our Quality Engineering Managers are integral parts of our Fuel iX team at TELUS
Digital. To help retain our deep culture of collaboration, this role will
maintain an in-office presence in a hybrid capacity [Tuesdays, Wednesdays, and
Thursdays]. This role can be located in Vancouver, BC, or Toronto, ON.
THE OPPORTUNITY
This Manager, Quality Engineering will involve the direct management of a
Quality Engineering team (test engineering, QA, SDET) while also acting as a
player-coach, guiding the team on strategy and direction. A key focus will be on
the opportunity and challenge of scaling AI usage in automation and test
strategy.
RESPONSIBILITIES
- Strategy and Implementation: Be reasonably hands-on in designing and
implementing a new testing strategy across teams, with a particular focus on
leveraging AI for automation.
- Collaboration and Influence: Interact with peer engineering managers to
ensure buy-in for evolving testing practices. Be accountable for measuring
outcomes, while other managers will be accountable for implementing the
process.
- Team Evolution: Guide the evolution of the current Quality Engineering team,
with roles adapting rather than being phased out. Possess some attributes of
a Quality Architect, and potentially support the future hiring or promotion
of a dedicated Quality Architect role.
- Data-Driven Approach: Be comfortable working in a data-driven environment,
building reports and analyzing metrics.
KEY PERFORMANCE INDICATORS (KPIS)
The Quality Engineering Manager will be accountable for the following functional
KPIs, leaning on the DORA framework:
- Test coverage
- Percentage of automation
- Release-failure rates
- Time-to-recover rates
- Deployment frequency
- Telemetry coverage, including AI-usage and coverage.
Additionally, lead-time will be a common KPI across all managers, as many of the
problems highlighted in the document relate to hand-offs between roles and
require joint responsibility; understanding and monitoring the SPACE framework
metrics will be part of this.
VISION FOR QUALITY
The vision for quality driven by this manager will involve a significant shift
left in quality engineering, with a strong emphasis on observability as a key
component. There is a clear opportunity to completely rethink and overhaul
tooling and processes with automation through AI and other advancements. While
this is not an SRE role, some overlapping qualifications are needed within the
team for success, so an interest in this overlap is important.
QUALIFICATIONS
- Technical Skills: Expertise in testing frameworks and methodology, a strong
understanding of the role of developers in the testing process, and a passion
for AI tooling, including vibe coding. Currently, we lean on Playwright.
- Leadership Qualities: Ability to "play well with others," demonstrating
strong collaboration and influencing skills.
- Experience: Years of experience are less important than the ability to evolve
practices and lead through influence.
EQUAL OPPORTUNITY EMPLOYER
At TELUS Digital, we are proud to be an equal opportunity employer and are
committed to creating a diverse and inclusive workplace. All aspects of
employment, including the decision to hire and promote, are based on applicants’
qualifications, merits, competence and performance without regard to any
characteristic related to diversity.
What We'll Offer
In addition to a great culture and interesting work with opportunities for
growth and development, this position is eligible for the following benefits:
- Healthcare benefits - Medical, Vision, Dental
- Retirement Savings Matching
- Competitive PTO Policy
- Employee Assistance Program (EAP)
- Life & Disability Insurance
- And more!
Annual Performance Bonus
This position is eligible for an annual performance bonus based on personal,
division/business unit, and company performance. The range displayed is only the
annual base salary. To maintain equity across the business, annual performance
bonus targets are determined by job level, not individual circumstances.
Individual base salaries are based on various factors unique to each candidate,
including skill set, experience, qualifications, and other job-related reasons
determined during the interview process. Salary bands are periodically reviewed
and updated based on market changes, internal needs, and industry trends. To
maintain pay equity for team members, TELUS Digital conducts regular
compensation audits.
Annual Base Salary Range (Performance Bonus Eligible)
$110,400—$138,000 CAD
