At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world . As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your best? Overview of the role: At Saputo Dairy Products Canada, we take pride in producing high-quality dairy products and providing exceptional consumer experiences. We are currently seeking a passionate and detail-oriented Consumer Relations Representative to join our team for an 18-month contract. In this role, you will be the key point of contact for consumers with questions, feedback, or concerns about our finished products. You’ll play a critical role in maintaining our reputation for responsiveness, care, and trust. Salary: From $47 320 to $62 110 *Salary offers will vary commensurate with experience, education, skills, and training. We support and take care of our employees and their families by offering: Benefit coverage with group insurance Group retirement plan with employer contribution Telemedicine and assistance program for employees and their families Opportunity to contribute to a collective RRSP & TFSA Training and development programs Saputo Flex Program, flexible work environment (schedule/location) according to department needs Organized activities for employees and their families Advantageous discounts on Saputo products How you will make contributions that matter: Respond to incoming consumer inquiries via phone and email with professionalism and empathy Accurately categorize and log consumer requests in our internal database Coordinate follow-ups with consumers and relevant internal departments to ensure timely resolution Contribute to the creation and continuous improvement of documentation, templates, and procedures related to consumer request management Provide insights and suggestions based on recurring feedback to help improve the overall consumer experience Support special projects and perform other duties as assigned You are best suited for the role if you have the following qualifications: A college diploma in business administration, communications, or a related field 2 to 3 years of experience in a consumer relations, customer service, or call center role (experience in the food or CPG industry is an asset) Bilingualism (French and English) spoken and written is essential because the person will interact with various team members and stakeholders across Canada Strong knowledge of Microsoft Office (Outlook, Excel, Word) Excellent communication skills, both verbal and written A calm, solutions-focused approach when handling consumer concerns Strong organizational skills with the ability to manage competing priorities A collaborative spirit and the ability to work independently in a fast-paced This year, Saputo is celebrating 70 years of passion and craftsmanship! In Canada, Saputo is a leading cheese manufacturer and fluid milk and cream processor, with a portfolio of well-loved brands such as Dairyland, Armstrong, Neilson, Alexis de Portneuf, and many more. Whether your expertise lies in manufacturing, operations, supply chain management, sales, quality assurance, or in any other function, your role is integral to our success. You will make contributions that matter, all while working alongside colleagues who genuinely care about your success and who will roll up their sleeves to help. The material contained herein is provided for informational purposes only. All open jobs offered by Saputo Inc. and all companies, corporations, partnerships, limited partnerships and other entities controlled by Saputo Inc. (collectively, “Saputo”) on Saputo's web site are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a Saputo subsidiary, office or department, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance. The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the accuracy or completeness of the information contained on this site or in any referenced links. While Saputo attempts to update this site on a timely basis, the information is effective only as of the time and date of posting. Strict confidentiality will be observed at all times. Saputo is an equal opportunity employer. The information on this site is for information purposes only and is not intended to be relied upon with legal consequence. Saputo welcomes and encourages applications from people with disabilities. Accommodations may be available upon request for candidates taking part in all aspects of the selection process. Making Good Food Is Our Passion, and we do it responsibly. Our caring teams process about 11 billion litres of milk annually into a diversified range of dairy and dairy alternative products sold in over 60 countries. With 59 manufacturing facilities and over 19,400 employees, we operate our leading business in Canada, the USA, Australia, Argentina, and the United Kingdom. All dairy processors have access to the same raw material and equipment; what distinguishes us is our can-do spirit and our diverse, inclusive work culture that empowers employees to grow in their own way. Stay in touch! Follow the hashtag #OurBestIsMadeOfYours on Instagram, Facebook, and LinkedIn.
