WHO WE ARE
Welcome to TELUS Digital [https://www.telusdigital.com/] — where innovation
drives impact at a global scale. As an award-winning digital product consultancy
and the digital division of TELUS [https://www.telus.com/en/], one of Canada’s
largest telecommunications providers, we design and deliver transformative
customer experiences through cutting-edge technology, agile thinking, and a
people-first culture.
In January 2023, TELUS Digital [https://www.telusdigital.com/] acquired
WillowTree, creating a combined firm with service offerings spanning Customer
Experience and Digital Solutions.
With a global team across North America, South America, Central America, Europe,
and APAC, we offer end-to-end expertise across eight core service areas: Digital
Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting,
Business Operations Modernization, Enterprise Applications, Cloud Engineering,
and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and
in-store solutions, TELUS Digital enables seamless, trusted, and digitally
powered experiences that meet customers wherever they are — all backed by the
secure infrastructure and scale of our multi-billion-dollar parent company.
LOCATION
Our Senior Sales Executive will operate remotely OR be based out of one of our
major Canadian office locations - Toronto, ON, or Vancouver, BC.
THE OPPORTUNITY
TELUS Digital and Google CES have had a longstanding partnership over the years
to bring Google CES products into the Contact Center environment. For more
information about our partnership, check out our Google CES page
[https://www.telusdigital.com/solutions/enterprise-technology-modernization/cloud-services/google-telus-digital].
We are looking for a strategic and results-driven Sales Leader to spearhead the
growth of TELUS Digital implementation services alongside the Google CES suite
of products. This role will lead go-to-market efforts, develop key partnerships
within the Google CES ecosystem, and drive customer success in modernizing
contact centers and transforming customer experiences. This is a high-impact
opportunity for a sales leader passionate about cloud contact center solutions
and digital transformation.
RESPONSIBILITIES
- Lead and scale the Google CES sales practice across target regions and
industries
- Build and maintain a robust sales pipeline focused on revenue growth,
customer adoption, and market expansion
- Recruit, mentor, and lead a high-performing sales team specializing in cloud
contact center technologies
- Drive sales opportunities in collaboration with Google CES account teams,
partners, and internal stakeholders
- Develop and execute strategic sales plans that align with organizational
objectives and market trends
- Present and demonstrate the value of Google CES to prospects, customers, and
partners
- Cultivate deep relationships with Google and other ecosystem partners to
drive joint success and co-selling opportunities
- Stay informed on industry trends, competitive offerings, and evolving
customer needs in the contact center space
- Partner with marketing, product, and customer success teams to align sales
efforts with broader go-to-market strategies
- Consistently meet or exceed revenue targets and performance goals
COMPETENCIES
- 5+ years of CCaaS sales experience (some experience with Google CES)
- Strong knowledge of Google CES and the broader cloud contact center landscape
- Proven success in meeting and exceeding sales targets in complex B2B
environments
- Demonstrated ability to build, lead, and motivate high-performing sales teams
- Excellent communication, presentation, and executive-level
relationship-building skills
- Experience managing long and complex sales cycles, including stakeholder
alignment and negotiations
- Strong analytical, strategic thinking, and problem-solving capabilities
- Bachelor's degree in Business, Marketing, Computer Science, or a related
field
BONUS COMPETENCIES
- Google certifications or a deep understanding of the Google ecosystem
- Familiarity with contact center operations, customer service workflows, and
industry best practices
- Background in partner ecosystem development and co-selling strategies
- Proficiency with CRM systems and sales enablement tools
- MBA or advanced degree in a relevant field
EQUAL OPPORTUNITY EMPLOYER
At TELUS Digital, we are proud to be an equal opportunity employer and are
committed to creating a diverse and inclusive workplace. All aspects of
employment, including the decision to hire and promote, are based on applicants’
qualifications, merits, competence and performance without regard to any
characteristic related to diversity.
We will only use the information you provide to process your application and to
produce tracking statistics. Since we do not request personal data deemed
sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Policy
[https://www.telusdigital.com/privacy-policy].
LI-TW1
What We'll Offer
In addition to a great culture and interesting work with opportunities for
growth and development, this position is eligible for the following benefits:
- Healthcare benefits - Medical, Vision, Dental
- Retirement Savings Matching
- Competitive PTO Policy
- Employee Assistance Program (EAP)
- Life & Disability Insurance
- And more!
Sales Incentive Plan
This position is eligible for a Sales Incentive Plan. The range displayed is
only the annual base salary. To maintain equity across the business, sales
incentive plans are determined by job level, not individual circumstances.
Individual base salaries are based on various factors unique to each candidate,
including skill set, experience, qualifications, and other job-related reasons
determined during the interview process. Salary bands are periodically reviewed
and updated based on market changes, internal needs, and industry trends. To
maintain pay equity for team members, TELUS Digital conducts regular
compensation audits.
Annual Base Salary Range (Commission Eligible)
$132,000—$165,000 CAD
