GitLab is an open-core software company that develops the most comprehensive
AI-powered DevSecOps Platform
[https://about.gitlab.com/solutions/devops-platform], used by more than 100,000
organizations. Our mission [https://about.gitlab.com/company/mission] is to
enable everyone to contribute to and co-create the software that powers our
world. When everyone can contribute, consumers become contributors,
significantly accelerating human progress. Our platform unites teams and
organizations, breaking down barriers and redefining what's possible in software
development. Thanks to products like Duo Enterprise
[https://about.gitlab.com/gitlab-duo/] and Duo Agent Platform
[https://about.gitlab.com/blog/gitlab-duo-agent-platform-what-is-next-for-intelligent-devsecops/],
customers get AI benefits at every stage of the SDLC.
The same principles built into our products are reflected in how our team works:
we embrace AI as a core productivity multiplier, with all team members expected
to incorporate AI into their daily workflows to drive efficiency, innovation,
and impact. GitLab is where careers accelerate, innovation flourishes, and every
voice is valued. Our high-performance culture is driven by our values
[https://handbook.gitlab.com/handbook/values/] and continuous knowledge
exchange, enabling our team members to reach their full potential while
collaborating with industry leaders to solve complex problems. Co-create the
future with us [https://www.youtube.com/watch?v=OuZIb5zszQI] as we build
technology that transforms how the world develops software.
An overview of this role
As a Site Reliability Engineer (SRE) at GitLab, you’ll help keep all user-facing
services and production systems reliable, scalable, and efficient. Our SREs
combine a pragmatic operations mindset with strong software engineering
practices to drive automation, reduce toil, and improve resilience across our
platform.
In the Environment Automation specialization, your focus is on operating and
automating hundreds of GitLab environments—from initial provisioning to
day-to-day maintenance tasks.
Unlike other SRE roles, this position centers on automating the lifecycle of
many tenant environments, ensuring they remain secure, consistent, and reliable
at scale.
- Some examples of the projects you could work on:
- Designing infrastructure automation that provisions and operates GitLab
environments using Terraform, Ansible, and Kubernetes
- Creating and maintaining deployment packages for GitLab, such as Helm Charts
and omnibus-gitlab
- Building and operating Dedicated GitLab instances integrated with
cloud-native services (e.g., GCP, AWS)
- Developing tools to orchestrate infrastructure-as-code workflows across
multiple tenants
- Deploying and managing microservices on Kubernetes clusters at scale
- Enhancing GitLab’s observability stack (e.g., Prometheus, ELK) to support
proactive monitoring and incident response
- Integrating with and operating infrastructure in cloud provider ecosystems
(e.g., IAM, networking, storage)
- Championing and implementing cloud security best practices across automated
infrastructure
What You'll Do
- Build & Scale Multi-Tenant Infrastructure: Design and implement automation
that provisions and manages hundreds of isolated GitLab environments using
Terraform, Ansible, and Kubernetes. Manage complex state strategies and
workspace configurations to support scale and maintainability.
- Debug & Resolve Production Issues: Troubleshoot issues across Kubernetes
clusters, cloud services, and GitLab apps—identifying root causes of failed
deployments, crash loops, and scheduling conflicts to ensure service
continuity.
- Automate Operations at Scale: Replace manual workflows with
infrastructure-as-code solutions, including automated version upgrades,
configuration rollouts, and provisioning pipelines that operate reliably
across all tenants.
- Monitor & Predict Capacity: Build observability systems that detect
bottlenecks, predict usage trends, and optimize resource consumption using
tools like Prometheus, ELK, and Grafana.
- Respond & Lead During Incidents: Lead incident response and postmortem
efforts, applying technical depth to resolve issues and establish operational
standards that reduce future risk.
- Architect & Collaborate: Influence architectural decisions around automation,
scalability, and operational excellence. Partner with engineering teams to
improve automation, platform resilience, and production-readiness.
What You'll Bring
- Production-Scale Experience: Proven ability to operate and troubleshoot
production workloads across multiple tenants or environments. Deep
understanding of how distributed systems fail at scale and how to build in
resilience.
- Terraform & IaC Mastery: Strong hands-on experience with Terraform, including
workspace strategies, state management, and automation patterns that scale.
Comfortable solving state isolation issues and building reliable, reusable
infrastructure code. Experience with Ansible and templating tools like
Jsonnet is a plus.
- Kubernetes in Production: Skilled at diagnosing deployment failures,
interpreting pod logs, and debugging scheduling issues and rollback scenarios
in live environments. Understands how pods, ReplicaSets, and controllers
interact in production.
- Programming & Code Analysis: Ability to read and debug code in Go and/or
Ruby. Familiar with identifying performance issues, scalability concerns, and
contributing to infrastructure tooling through thoughtful code analysis.
- Large Scale Operations Background: Experience supporting infrastructure for
many customers or environments simultaneously. Comfortable managing
isolation, scaling, monitoring, and incident response across diverse
workloads.
- Architecture & Incident Response: Able to reason through complex systems and
operational challenges. Brings on-call experience and can lead technical
discussions and incident resolution efforts under pressure.
- Customer-Focused Collaboration: Proven ability to work across teams and with
internal or external customers to solve technical problems while maintaining
service commitments and clear communication.
- GitLab Platform Proficiency: Comfortable using GitLab as a daily tool for
infrastructure automation, collaboration, and operational workflows.
HOW GITLAB WILL SUPPORT YOU
HOW GITLAB WILL SUPPORT YOU
Please note that we welcome interest from candidates with varying levels of
experience; many successful candidates do not meet every single requirement.
Additionally, studies have shown that people from underrepresented groups
[https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups]
are less likely to apply to a job unless they meet every single qualification.
If you're excited about this role, please apply and allow our recruiters to
assess your application.
Country Hiring Guidelines: GitLab hires new team members in countries around the
world. All of our roles are remote, however some roles may carry specific
location-based eligibility requirements. Our Talent Acquisition team can help
answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy.
[https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/]
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative
action employer. GitLab’s policies and practices relating to recruitment,
employment, career development and advancement, promotion, and retirement are
based solely on merit, regardless of race, color, religion, ancestry, sex
(including pregnancy, lactation, sexual orientation, gender identity, or gender
expression), national origin, age, citizenship, marital status, mental or
physical disability, genetic information (including family medical history),
discharge status from the military, protected veteran status (which includes
disabled veterans, recently separated veterans, active duty wartime or campaign
badge veterans, and Armed Forces service medal veterans), or any other basis
protected by law. GitLab will not tolerate discrimination or harassment based on
any of these characteristics. See also GitLab’s EEO Policy
[https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-employment-opportunity-policy] and EEO
is the Law
[https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-equal-employment-opportunity-commission-notices].
If you have a disability or special need that requires accommodation
[https://about.gitlab.com/handbook/people-policies/inc-usa/#reasonable-accommodation],
please let us know during the recruiting process
[https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-to-our-interview-process].
