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ABOUT THE TEAM
We are looking for a strategic thinker and hands-on builder to help us scale
DoorDash’s non-restaurant business internationally! This is an exciting
opportunity to drive the selection and acquisition strategy of all
non-restaurant categories across Canada and Australia. With a mission to bring
the best of your local city to you, the New Verticals team is rapidly expanding
as we gain entry into new categories including Grocery and Retail. You will be
the driving force of our selection strategy across our international markets,
and as we scale, will curate an exceptional experience for all our merchants
(from Enterprise to SMB) on our platform.
ABOUT THE ROLE
DoorDash is looking for a Strategy and Operations Manager to bring our New
Verticals vision to life. You will touch all workflows that result in a merchant
winning its first orders on the marketplace, including;
- Identifying and sizing opportunities, building selection intelligence and
maintaining a robust pipeline of merchants
- Building the acquisition strategy (what categories, which markets, at what
price?)
- Mobilizing sales resource against our plan (building lead lists and
acceleration initiatives, headcount planning)
- Unlocking downstream resourcing to quickly onboard new merchants, including
onboarding, technical integrations and relationship managers
- Identifying blockers to merchant retention and building a best in class
merchant experience, with particular focus on the f30 days on the platform
On a typical day this means you could be planning the annual international
merchant acquisition budget in the morning, and in the afternoon build and
launch an acceleration initiative to quickly capitalize on an emerging
opportunity in a new city. This role is a dynamic blend of high level strategic
thinking, analytics and intelligence building, and sales execution at the lowest
level of detail. This is a role that continues to evolve as we set solid
foundations for selection in our international markets, and look to drive
success further along in the merchant lifecycle.
You will report into the Growth Platform Lead for International New Verticals
and be embedded in a team that ultimately manages the New Verticals P&L. Your
cross-functional partners will include sales leads across Enterprise, MId-market
and SMB; downstream post-sale functions including onboarding and activations
partners, Australia and Canada NV GMs, and Finance. This is a 12-month fixed
term contract role and we expect this role to be hybrid with some time in-office
and some time remote.
YOU’RE EXCITED ABOUT THIS OPPORTUNITY BECAUSE YOU WILL…
- Strategise – Devise and execute the overall operational strategy for winning
and retaining merchants in our international markets
- Influence – Work cross-functionally with our Operations, Product, Account
Management, Finance and Business Development teams to accelerate our business
and improve the merchant experience
- Own market intelligence and our pipeline – Build analysis to size our
international opportunity, justify where we should invest, and respond to
competitor threats
- Experiment – Use a data-driven approach and your marketplace knowledge to
diagnose problems quickly or identify acquisition opportunities, run and
scale tests that move the needle, and make our business 1% better everyday
WE’RE EXCITED ABOUT YOU BECAUSE…
- You have 5+ years of experience in consulting, strategy, business
development, operations, technology, banking, grocery/CPG, analytics or
related experience; high-growth or early-stage start-up experience or
entrepreneurship
- You have experience leading projects, hitting goals, and succeeding in a team
environment
- You have Excel (can perform complex functions and modeling) and SQL knowledge
- You are a self-starter – You have a bias towards action and excel in a
fast-paced and evolving business
- You are entrepreneurial – You crave responsibility and want to shape the
vision and direction of the company
- You are an elastic thinker – You can operate at both the 10,000 foot level
and at the 10 inch level.
- You are a relationship-builder – You can influence and motivate people at all
levels across a variety of job functions.
- You are a generalist – You seek exposure to different types of problems and
want to try your hand at different sides of the business
- You are gritty – You enjoy ambiguity and are willing roll up your sleeves and
do whatever it takes to make things successful
- You are a problem solver – You have a talent for managing complex projects,
driving high-level goals into actionable plans, and enjoy implementing
processes.
- You are a leader – You can build a diverse team of strong performers, helping
champion development of DoorDash's future leaders
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With
Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC
and certain features may qualify it as an AEDT in NYC. As part of the hiring
and/or promotion process, we provide Covey with job requirements and candidate
submitted applications. We began using Covey Scout for Inbound
[https://getcovey.com/product/covey-scout-inbound] from August 21, 2023, through
December 21, 2023, and resumed using Covey Scout for Inbound
[https://getcovey.com/product/covey-scout-inbound] again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit
may be viewed here: Covey [https://getcovey.com/nyc-local-law-144]
COMPENSATION
Actual compensation within the pay range listed below will be decided based on
factors including, but not limited to, skills, prior relevant experience, and
specific work location. Base salary is localized according to employee work
location.
DoorDash cares about you and your overall well-being. That’s why we offer a
comprehensive benefits package for all regular employees, that includes paid
time off, paid parental leave, wellness benefit and several paid holidays.
Additionally, for full-time employees, DoorDash offers medical, dental, and
vision benefits, disability and basic life insurance, an RRSP including an
employer match, and a mental health program, among others.
To learn more about our benefits, visit our careers page here
[https://careers.doordash.com/].
The base pay for this position ranges from our lowest geographical market up to
our highest geographical market within British Columbia.
$148,000—$185,000 CAD
ABOUT DOORDASH
At DoorDash, our mission to empower local economies shapes how our team members
move quickly, learn, and reiterate in order to make impactful decisions that
display empathy for our range of users—from Dashers to merchant partners to
consumers. We are a technology and logistics company that started with
door-to-door delivery, and we are looking for team members who can help us go
from a company that is known for delivering food to a company that people turn
to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team
members the opportunity to share their unique perspectives, solve new
challenges, and own their careers. We're committed to supporting employees’
happiness, healthiness, and overall well-being by providing comprehensive
benefits and perks including premium healthcare, wellness expense reimbursement,
paid parental leave and more.
OUR COMMITMENT TO DIVERSITY AND INCLUSION
We’re committed to growing and empowering a more inclusive community within our
company, industry, and cities. That’s why we hire and cultivate diverse teams of
people from all backgrounds, experiences, and perspectives. We believe that true
innovation happens when everyone has room at the table and the tools, resources,
and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon
initial connection.
