ABOUT ALAYACARE
At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of
people passionate about transforming home healthcare. Our cloud-based platform
empowers care providers around the world to deliver better outcomes for their
clients.
With 550+ employees across Canada, the US, Australia, and Brazil, we’re united
by a shared mission and a strong culture of transparency, growth, and human
connection. Whether you're early in your career or a seasoned expert, AlayaCare
offers the opportunity to grow your impact, your skills, and your career.
About the Role
Reporting to the Senior Director of Consulting, the Senior Professional Services
Consultant, has a critical, customer-facing, and internal leadership role,
enabling the growth of a best-in-class professional services organization.
This role is tasked with the successful design and delivery of solutions to
large, enterprise, and franchise customers, as well as managing their
customer-experience along the way. You are considered the subject matter expert
in the AlayaCare platform and delivery model. You blend this expertise with deep
knowledge on segment-specific customer workflows and industry best practices.
You will work on multiple implementations and consulting projects with 1 project
manager and your team of delivery consultants. Whether it is large scale
implementations, business reviews, integrations, reporting, or other consulting
engagements, you are responsible for designing and pitching best-in-class
solutions and driving customer behavior towards these solutions. You are the MRP
for pre-launch customer adoption, NPS metrics and retention (churn mitigation).
You are also a member of the Voice of the Customer team, helping to define
customer experience, trends, sentiment, and types, in an effort to advocate for
best-in-class solutions/processes for our customers. Critical to the success of
this role is deeply understanding the customer journey and managing customer
satisfaction through expert advice and quality delivery. You look to the project
manager for guidance to ensure your projects are delivered on time and budget.
What You’ll Do
- Lead end‑to‑end solution design: identify, document, and manage business
solutions that span configuration, customization, integrations, reporting,
testing, and user training
- Facilitate workshops and collaboration sessions with customers and internal
teams to drive alignment and decisions
- Understand and leverage dependencies across the AlayaCare platform to
architect scalable, segment‑specific workflows
- Develop and deliver data‑driven consulting recommendations grounded in
industry and segment best practices
- Act as a post‑sales solutions expert to identify value‑add services,
articulate ROI, and help close professional services opportunities
- Coordinate closely with project managers to maintain scope, schedule, and
budget; adapt plans to keep teams on track
- Contribute to customer research and Voice of the Customer initiatives to
inform product and process improvements
- Lead and mentor a team of consultants and specialists; track progress against
adoption, NPS, and retention goals
- Build strong stakeholder relationships and provide clear, proactive status
updates and change communications
- Follow internal processes and procedures and perform other related duties as
assigned
- Travel as required for customer engagements
What You Bring to the Team
- 5+ years of customer‑facing experience in a software company and 3+ years of
general or home care consulting experience
- Bachelor’s degree or equivalent experience
- Deep expertise in the AlayaCare solution and/or relevant functional domains,
including integrations, data, and ERP implementation principles
- Proven leadership that drives services revenue growth, customer satisfaction,
and repeatable, value‑focused solutions
- Exceptional facilitation, communication, and presentation skills; strong
stakeholder management
- Strong cross‑functional collaboration skills with meticulous organization and
attention to detail in a matrixed environment
- Ability to manage multiple concurrent projects, balancing competing
priorities with a proactive, results‑oriented mindset
- Proficiency with tools such as Mavenlink, Confluence, HubSpot, Jira, and
Zendesk
WHY JOIN ALAYACARE?
Work With Purpose
At AlayaCare, you’ll help build technology that empowers care providers and
improves outcomes for patients and families. Every line of code and every
customer interaction contributes to making care more connected, accessible, and
human.
Grow in a High-Trust Culture
We believe in transparency, feedback, and assuming positive intent. Here, you’ll
feel safe to share your ideas and career goals, and be supported to achieve them
through mentorship, career mobility, and a promote-from-within philosophy.
Balance That Works for You
We value flexibility and well-being. From “Wellness Fridays” to volunteer time
off, to flexible vacation, we make sure you have the space to recharge,
contribute to your community, and live your best life.
Benefits That Matter
-
Equity in a well-funded, scaling company.
-
Comprehensive health benefits, telemedicine, and lifestyle spending
accounts.
-
Parental leave top-up and family support programs.
Inclusive by Design
We celebrate diverse perspectives and foster belonging through our DEIB
initiatives. Employee-led events, summits, and social activities, both in-person
and virtual, create meaningful connections across our global teams.
Location and Work Model
At AlayaCare, our hybrid model includes set in-office collaboration days (2x per
week), and it is expected that team members are present in the office on those
days to foster connection, innovation, and teamwork.
READY TO JOIN US?
Apply today and be part of a company that makes a real difference in the future
of home and community care. Not the right role for you? Share this posting with
someone who might be a great fit.
AlayaCare uses AI tools during our hiring process to support fair, consistent,
and objective decision-making. Some initial screening steps may be automated to
help identify qualified candidates. If your application is declined
automatically, you may request a human review.
We’re committed to creating a workplace where everyone belongs. If you require
accommodation during the application process, please reach out
to talentacquisitionteam@alayacare.com [talentacquisitionteam@alayacare.com].
