Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of
our homes. We deliver innovative solutions to hundreds of thousands of
businesses [https://customers.twilio.com/]and empower millions of developers
worldwide to craft personalized customer experiences.
Our dedication to remote-first work
[https://www.twilio.com/en-us/blog/open-work], and strong culture of connection
and global inclusion means that no matter your location, you’re part of a
vibrant team with diverse experiences making a global impact each day. As we
continue to revolutionize how the world interacts, we’re acquiring new skills
and experiences that make work feel truly rewarding. Your career at Twilio is in
your hands.
SEE YOURSELF AT TWILIO
JOIN THE TEAM AS TWILIO’S NEXT SENIOR PRODUCT MANAGER - BILLING
ABOUT THE JOB
We’re seeking a Senior Product Manager to lead Billing Platform products. Our
Billing platform enables customers to choose between pre-committed contracts,
subscriptions, or pay-as-you-go models.
This role will drive the billing strategy, roadmap, and execution of the billing
platform. The focus will be to ensure that Twilio’s billing systems
are scalable, flexible, and compliant, while unlocking growth. You will work
with cross-functional teams to drive large-scale changes in how customers
consume Twilio products.
RESPONSIBILITIES
In this role, you’ll:
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Own the product strategy and roadmap for all payments and billing
infrastructure—subscription lifecycle, transaction flows, pay-as-you-go and
invoiced customers, compliance, and more.
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Partner with engineering to define product specifications, design features,
and deliver new functionality to customers.
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Drive cross-functional execution across Finance, Risk, GTM, Engineering, and
third-party vendors to deliver scalable, secure, and user-friendly systems.
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Define and deliver against outcomes—with a strong focus on metrics, speed,
and business impact.
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Partner across Technical Program Management, IT, Finance, Legal, and Support
teams to ensure successful go-to-market for new product initiatives.
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Iterate on the core billing and payments infrastructure in partnership with
Finance, Sales, Support, and Engineering—balancing business needs with
long-term platform scalability.
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Drive planning and prioritization, define and track key metrics, and work
closely with engineers to define feature functionality and execute against
the roadmap.
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Engage with external customers and internal partner teams to gather product
requirements and feedback through discussions, presentations, and preview
programs.
QUALIFICATIONS
Twilio values diverse experiences from all kinds of industries, and we encourage
everyone who meets the required qualifications to apply. If your career is just
starting or hasn’t followed a traditional path, don’t let that stop you from
considering Twilio. We are always looking for people who bring something new to
the table!
REQUIRED:
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8+ years of product management experience, ideally with billing/payment
platforms for cloud products or services.
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Passion and ability to decompose ambiguous problem areas, strong analytical
skills, technical depth, and a customer-focused mindset.
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Track record of delivering high-impact features from vision to specification
to launch, and managing multiple simultaneous projects across complex,
cross-functional products at scale.
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High ownership mindset: You bring urgency, challenge blockers, and know when
to escalate or hold the line.
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Deep payments fluency: You understand the strategy, incentives, and mechanics
behind billing and payments—not just the technical components.
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Vendor leadership: You’ve driven strategic outcomes with partners like
Stripe, Zuora, tax tools, and compliance systems.
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An excellent communicator with experience presenting to cross-functional
stakeholders.
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Bachelor's degree in Computer Science, Engineering, or equivalent experience.
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Maintain industry knowledge and enhance subject matter expertise, identify
trends and changes in client and competitor behaviors, and stay current with
evolving regulatory requirements.
DESIRED:
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Have deep user empathy for both internal and external customers.
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You're an excellent verbal and written communicator—able to zoom in and out
effortlessly based on your audience. You can rally and motivate a team behind
a bold vision.
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Have an affinity for the fast-paced, changing environment of a startup, along
with a sense of humor and a get-it-done personality.
LOCATION
This role is remote and based in British Columbia, Canada.
TRAVEL
We prioritize connection and opportunities to build relationships with our
customers and each other. For this role, occasional travel may be required to
participate in project or team in-person meetings.
WHAT WE OFFER
Working at Twilio offers many benefits, including competitive pay, generous time
off, ample parental and wellness leave, healthcare, a retirement savings
program, and much more. Offerings vary by location.
COMPENSATION
The estimated pay ranges for this role are:
Based in British Columbia: CAD 142,800.00 - CAD 178,500.00
The successful candidate’s starting salary will be determined based on
permissible, non-discriminatory factors such as skills, experience, and
geographic location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always
up for trying new things. That's why we seek out colleagues who embody our
values — something we call Twilio Magic [https://www.twilio.com/company/values].
Additionally, we empower employees to build positive change in their communities
[https://twilio.org/support-and-resources/impact-fund] by supporting their
volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be
the best version of yourself, apply now! If this role isn't what you're looking
for, please consider other open positions.
[https://www.twilio.com/company/jobs#open-positions]
Twilio is proud to be an equal opportunity employer. We do not discriminate
based upon race, religion, color, national origin, sex (including pregnancy,
childbirth, reproductive health decisions, or related medical conditions),
sexual orientation, gender identity, gender expression, age, status as a
protected veteran, status as an individual with a disability, genetic
information, political views or activity, or other applicable legally protected
characteristics. We also consider qualified applicants with criminal histories,
consistent with applicable federal, state and local law. Qualified applicants
with arrest or conviction records will be considered for employment in
accordance with the Los Angeles County Fair Chance Ordinance for Employers and
the California Fair Chance Act. Additionally, Twilio participates in the
E-Verify program in certain locations, as required by law.
