ABOUT GLIA
Our award-winning technology powers conversations with customers for some of the
world’s largest enterprises. We believe that combining the human touch with
technology is the best way to create amazing customer experiences. When human
abilities such as problem-solving, creative thinking and relationship building
are enhanced with technology... magical moments happen.
The work
As a Technical Account Manager at Glia, you will play a key role in ensuring the
success and satisfaction of our clients by collaborating with Customer Success
Managers and Solutions Architects. This role involves working closely with both
external and internal stakeholders as the primary technical resource for your
clients, you will drive platform utilization and technical optimization.
The team’s setup
Our team is distributed across the U.S. and Canada. As part of our small but
mighty team, you'll be instrumental in establishing the foundation for our
rapidly expanding organization. This is an exceptional opportunity to make a
significant impact in a high-growth environment where your contributions will
help shape our team's future and have lasting influence on our organization's
success. The Technical Account Manager role maintains a focused portfolio of 4-7
strategic accounts, enabling deep technical partnerships and comprehensive
customer engagement.
Responsibilities
Customer Success & Relationship Management
- Drive platform adoption and growth through Account Team collaboration
- Build strategic relationships with customer IT teams and internal
stakeholders
- Gather feedback and contribute to product improvement initiatives
Technical Support & Problem Solving
- Lead complex troubleshooting and provide proactive technical guidance
- Monitor and maintain system integrations and security configurations
- Implement risk monitoring systems and resolve technical issues
System Optimization & Analytics
- Design and implement efficient configuration and routing strategies
- Analyze performance metrics to improve productivity and efficiency
- Identify and enable technical expansion within the customer's roadmap
Technologies You'll Work With
- Web Technologies (e.g., REST APIs, WebRTC, Web Sockets)
- SIP and Media Streaming Technologies
- Mobile Technologies (e.g., Swift, Java, Kotlin)
Jira, QuickSight, Salesforce
Requirements
- 3+ years of experience in technical consulting, technical account management,
solutions architecture, or another similar client-facing technical role
- Expertise in Contact Center as a Service (CCaaS) solutions and SIP is an
advantage
- Strong understanding of software and front-end development concepts
- Proven problem-solving skills with the ability to prioritize tasks
effectively
- Excellent communication skills, both verbal and written.
- Ability to articulate technical concepts to non-technical executive
audiences.
- Bachelor’s degree in a relevant field
Benefits
- Competitive salary and stock options
- Professional development support (trainings, courses, conferences, books,
etc)
- Access to all the latest tools and equipment you’ll need
- Sports compensation, reimbursement for therapy, counseling sessions
- Team events: annual employee awards, internal hackathons, and a dozen cool
events from cooking to the Glia olympic games :)
- Diversity: 25 countries represented
*Glia is an equal-opportunity employer. Glia does not discriminate against any
employee or applicant because of race, creed, color, religion, gender, sexual
orientation, gender identity/expression, national origin, disability, age,
genetic information, veteran status, marital status, pregnancy or related
condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com
[darina.danchenko@gliatalent.com], mailboxes for coordinating interviews,
providing updates, and sending documents. Our hiring process involves an
introduction, practical and team interviews, and a decision and offer. For more
information, visit our Recruitment Privacy Notice page
[https://www.glia.com/eu-recruitment-privacy-notice] or contact our talent team
via talent@glia.com
*Want to know more about working at Glia? Check our Glia's Career FAQs
[https://www.glia.com/careers/faqs]
