Resource Planning Lead

Versaterm • Ottawa • 1w ago

The Company

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.

Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.

The Role

The Resource Planning Lead will play a critical role in optimizing resource allocation, improving operational efficiency, and supporting project delivery across the organization. This role is focused on translating business priorities into actionable project schedules and resource plans, tracking ongoing capacity, and identifying potential gaps or conflicts before they impact delivery.

Partnering closely with project managers, team leads, senior and operational stakeholders, the Resource Planning Lead ensures that business priorities are aligned with available resources, workloads are balanced, project plans remain realistic, and teams are set up for success.

Key responsibilities include overseeing resource planning and allocation across multiple concurrent software implementation projects and pipeline of upcoming initiatives. This role forecasts and monitors team capacity, identifies resourcing risks, and ensures delivery commitments are achievable based on workforce availability and skill alignment. Working cross-functionally across Versaterm functional areas, the Resource Planning Lead creates data-driven insights into utilization, demand forecasting, and delivery efficiency. The role assists Project Managers in producing the initial project plans and project implementation schedules, creates reports and dashboards to support leadership decision-making, improve predictability, and optimize project outcomes.

This is a high-impact and hand-on planning role (not just project management) that blends planning, scheduling, analytics, forecasting and collaboration—and is a key part of enabling smooth execution in a fast-paced, growing organization.

What You’ll Do

Resource Planning

Lead resource planning and forecasting across multiple implementation projects, aligning people resources with delivery timelines and customer commitments.
Create, monitor, and analyze workforce utilization, project schedules, and upcoming demand to identify risks, bottlenecks, or over-allocation.
Partner with implementation leadership, project managers, and department heads to prioritize work and balance competing demands.
Recommend process improvements to increase efficiency in capacity planning, resourcing, and project scheduling.
Act as a subject matter expert in workforce planning tools and methodologies, driving adoption of best practices across the team.
Identify resource gaps or bottlenecks and escalate risks early with recommendations.

Project Scheduling

Create initial project schedules including timelines, milestones, and dependencies. 
Build and refine project templates to drive consistency across the CAD/RMS projects. 
Monitor progress against schedules, flag risks or variances, and recommend corrective action to stakeholders. 
Ensure alignment between project goals, delivery timelines, and resource availability across the organization.

Operational Insights & Reporting

Develop models, project scheduling templates, reports, and dashboards to provide visibility into resource capacity, project pipeline alignment, and delivery health, providing real time visibility into performance trends.
Contribute to strategic workforce discussions by providing insights that improve efficiency, and support delivery velocity. 
Support strategic planning by analyzing historical project data, staffing patterns, and future demand forecasts.
Provide regular updates and presentations to leadership on capacity risks, staffing gaps, and mitigation strategies.

What You Bring

3+ years of experience in internal capacity planning, resource forecasting, and scheduling, preferably in a software or technology environment. 
Proven expertise with project and resource management tools such as Kantata (Mavenlink), Microsoft Project, or equivalent enterprise platforms. 
Strong analytical skills and a strategic mindset— able to interpret data, identify trends, and translate insights into actionable recommendations. 
Demonstrated ability to influence and collaborate with senior leadership to drive resource-related decisions.
Experience managing multiple priorities in a cross-functional, fast-moving environment. 
Excellent communication and stakeholder engagement skills, with the ability to convey complex capacity insights to technical and non-technical audiences. 
Proficiency with collaboration tools (e.g., Confluence, Jira, Teams).

You’ll Succeed If You Are

Strategic and hands-on —comfortable zooming out to assess long-term capacity and zooming in to adjust individual project timelines. 
Able to perform deep analytics to forecast resource demand, identify capacity constraints, and recommend data-driven solutions. 
Detail-oriented and structured, with a passion for building clear schedules, resource plans, and repeatable processes. 
A proactive problem-solver who anticipates risks, surfaces conflicts early, and proposes solutions before issues impact delivery.. 
Highly collaborative, with the ability to coordinate across departments and functional areas. 
Curious and data-driven—always looking for ways to improve processes through insight and action.

Nice to Have

Experience in public safety, SaaS, or professional services industries.
Familiarity with Computer -Aided Dispatch (CAD) or Record Management System (RMS) product environments.
Understanding of time tracking, budgeting, or forecasting workflows.

This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada [https://www.canada.ca/en/public-services-procurement.html].

Equal Opportunity

Versaterm is committed to building and supporting inclusion, diversity, and equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact info@versaterm.com.