About Gusto
Gusto is a modern, online people platform that helps small businesses take care
of their teams. On top of full-service payroll, Gusto offers health insurance,
401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver,
San Francisco, and New York serve more than 400,000 businesses nationwide.
Our mission is to create a world where work empowers a better life, and it
starts right here at Gusto. That’s why we’re committed to building a
collaborative and inclusive workplace, both physically and virtually. Learn more
about our Total Rewards philosophy
[https://gusto.com/about/careers/total-rewards].
About the Role:
Are you ready to redefine how small businesses interact with their money? As a
Senior Staff Product Designer on Gusto’s Payments and Risk Platform, you'll
design seamless and consistent money movement experiences across all of Gusto’s
products and services, while simultaneously building trust and ensuring safety
by developing intuitive systems that prevent, mitigate, and resolve fraudulent
activity.
As a strategic partner, you'll collaborate closely with your immediate
cross-functional team and other Gusto product teams who rely on your expertise
to integrate payments and risk solutions. You'll be empowered to set a bold
vision, define our long-term strategy, and ship high-impact features that
continuously improve our offerings. A key part of your role will be ensuring
everything we design and deliver operates reliably at scale
If you're a systems thinker who thrives in ambiguity, can simplify the complex,
and consistently delivers customer impact, we'd love to meet you.
About the Team:
The Payments and Risk Platform is the foundation to Gusto’s success. We ensure
money moves seamlessly and securely between businesses, partners, employees,
government entities, and Gusto itself.
We're dedicated to both enabling rapid, efficient money movement and securing
our platform against financial fraud and risk. This involves a complete
re-architecture of Gusto's core payments platform to move money faster and more
efficiently than ever before, fostering growth for Gusto and our customers
alike. Simultaneously, we're focused on safeguarding our platform by designing
best-in-class experiences that prevent fraudsters from abusing Gusto,
continuously improving our false positive rates, and building the infrastructure
for credit underwriting and collections.
Here’s what you’ll do day-to-day:
- Define and drive a long-term UX vision for your product area, ensuring it
seamlessly integrates with Gusto’s broader strategic objectives.
- Significantly influence product strategy, roadmap development, team OKRs, and
overall project direction, acting as a key voice in decision-making.
- Balance speed with strategic foresight, delivering urgent customer
improvements while ensuring they consistently elevate the long-term customer
experience and align with our evolving vision.
- Collaborate closely with our research team to uncover deep user insights that
directly inform and strengthen your design decisions.
- Contribute actively to Gusto’s vibrant product design leadership community,
sharing your expertise and shaping our collective design excellence.
- Champion and evolve our design system and platform standards, applying them
rigorously in your product work and identifying opportunities for their
continuous improvement.
Here’s what we're looking for:
- 10+ years of product design experience, with a proven track record of leading
design direction across complex, high-leverage product areas.
- A strong history of shaping product strategy and driving design execution,
delivering simple, intuitive experiences within complex or technical
domains—ideally in platform or services contexts, and with an understanding
of AI's capabilities in design.
- Exceptional ability to partner with Product and Engineering, influencing
roadmap and systems decisions by translating technical constraints into
superior customer outcomes.
- A holistic thinker who designs cohesive customer journeys that span digital
products and human support, maintaining a high bar for quality and ensuring
thoughtful, high-impact solutions reach customers.
- Demonstrated comfort thriving in ambiguity, leading through action, and
prioritizing tangible customer impact over conceptual planning.
- A collaborative leader who brings strong opinions, engages in constructive
debate, and helps teams align efficiently to advance work.
- A deep passion for Gusto's mission and a commitment to empowering small
businesses through world-class financial tools.
At Gusto, we strive to provide rewards that empower employees to achieve their
financial and personal goals. We offer competitive compensation packages with a
strong emphasis on equity based compensation (ownership in Gusto). To learn more
about Gusto’s compensation philosophy and benefits offerings please view our
Total Rewards Approach page.
Our cash compensation range for this role is $172,000/yr to $215,000/yr in
Denver & most remote locations, and $202,000/yr to $253,000/yr in San Francisco,
Seattle & New York. Final offer amounts are determined by multiple factors,
including candidate experience and expertise, and may vary from the amounts
listed above.
Gusto has physical office spaces in Denver, San Francisco, and New York City.
Employees who are based in those locations will be expected to work from the
office on designated days approximately 2-3 days per week (or more depending on
role). The same office expectations apply to all Symmetry roles, Gusto's
subsidiary, whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and
San Jose metro areas.
When approved to work from a location other than a Gusto office, a secure,
reliable, and consistent internet connection is required. This includes
non-office days for hybrid employees.
Our customers come from all walks of life and so do we. We hire great people
from a wide variety of backgrounds, not just because it's the right thing to do,
but because it makes our company stronger. If you share our values and our
enthusiasm for small businesses, you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in
hiring or any employment decision based on race, color, religion, national
origin, age, sex (including pregnancy, childbirth, or related medical
conditions), marital status, ancestry, physical or mental disability, genetic
information, veteran status, gender identity or expression, sexual orientation,
or other applicable legally protected characteristic. Gusto considers qualified
applicants with criminal histories, consistent with applicable federal, state
and local law. Gusto is also committed to providing reasonable accommodations
for qualified individuals with disabilities and disabled veterans in our job
application procedures. We want to see our candidates perform to the best of
their ability. If you require a medical or religious accommodation at any time
throughout your candidate journey, please fill out this form
[https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform]
and a member of our team will get in touch with you.
Gusto takes security and protection of your personal information very seriously.
Please review our Fraudulent Activity Disclaimer
[https://gusto.com/about/careers/fraudulent-activity-disclaimer].
Personal information collected and processed as part of your Gusto application
will be subject to Gusto's Applicant Privacy Notice
[https://gusto.com/about/careers/applicant-privacy-notice].
