SurveyMonkey is the world’s most popular platform for surveys and forms, built
for business—loved by users. We combine powerful capabilities with intuitive
design, effectively serving every use case, from customer experience to employee
engagement, market research to payment and registration forms. With built-in
research expertise and AI-powered technology, it’s like having a team of expert
researchers at your fingertips.
Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps
teams gather insights and information that inspire better decisions, create
experiences people love, and drive business growth. Discover how at
surveymonkey.com [https://www.surveymonkey.com/].
What we’re looking for
The Lead Designer in our Authoring team is focused on delivering exceptional
design craft and driving multiple workstreams autonomously. You will play a
pivotal role in shaping the user experience of the survey creation and
respondent flows in SurveyMonkey platform, ensuring design solutions meet both
end-to-end user needs and business objectives.
Our Lead Designer’s mission should be to set the standard on implementation of a
survey creation experience that is as rigorous in concept-to-production
translation as it is seamless and simplistic – whether it’s serving a novice
user or a professional researcher.
What you’ll be working on
- Lead cross-functional ideation sessions, developing concepts that are
strategically different and transformative.
- Expertly select and adapt methodologies to optimize project outcomes. Uncover
opportunities to raise the bar within the team and introduce new frameworks,
methodologies, and trends.
- Identify opportunities that benefit customers, such as cross-workstream
collaboration to promote a holistic, end-to-end experience for our users.
- Advocate for user-centered design principles in product strategy discussions.
Set new benchmarks in user-centric design.
- Form and communicate data-driven rationales that elevate strategic value.
- Develop and deliver high-quality design solutions that align with user needs,
business goals, and technical constraints.
- Execute hands-on design work, including wireframes, prototypes, and
high-fidelity visuals. Strategically employ varying UI fidelity levels to
maximize engagement, accelerate decisions, and drive innovation throughout
development.
- Push the boundaries of creative excellence, while having expert awareness of
SurveyMonkey’s design system. Connect the dots and identify opportunities for
shared components to be ratified into the system.
- Ensure designs are scalable, accessible, and optimized for performance.
Consider impact on varying form factors.
- Maintain a pulse on innovations in user experiences, visual design, and the
subtle details and triggers (e.g. micro-animations, motion graphics) that
shape those ‘moments of delight’.
- Utilize data-driven insights to validate design decisions through user
testing and analytics.
- Collaborate with user researchers or conduct research yourself to understand
the mental models of our users and validate design decisions through
moderated and unmoderated research methods.
- Partner closely with designers to ensure cohesive direction and outcomes in
their work.
- Leverage technical knowledge to bridge the gap between design and engineering
teams.
- Collaborate with cross-functional teams, including product managers,
engineers, and researchers, to ensure seamless integration of design into
development processes.
- Build trust and support across the organization through effective
communication and collaboration, influencing outcomes and building consensus.
- Instill trust and build effective working relationships with senior
management and key decision-makers.
We’d love to hear from people with
- 12+ years experience in the design field, most recently working as a Lead
Designer or Senior Designer in product design roles.
- 4+ years of demonstrated Design Systems expertise.
- Experience with Data implementation tools such as Amplitude, Pendo, Eppo.
- Familiarity utilizing Jira to facilitate project tracking.
- Familiarity with user research tools
- Has worked with design teams with 4+ Product and UX designers.
- Strong portfolio showcasing exceptional design craft across digital products.
- Expertise in Figma.
- Experience working within a SaaS environment is highly preferred.
The base pay provided for this position ranges from $170,850 / year - $231,150 /
year depending on the geographic market and assuming a full-time schedule.
Actual base pay is based on a number of factors including market location,
job-related knowledge, education or training, skills, and experience.
Bonuses and commissions may also be offered as part of the total compensation
package, in addition to a competitive benefits package including medical,
dental, vision, life, and disability insurance; 401(k) retirement plan; flexible
spending & health savings account; paid holidays; paid time off; employee
assistance program; and other company benefits.
LI-remote
Why SurveyMonkey? We’re glad you asked
At SurveyMonkey, curiosity powers everything we do. We’re a global company where
people from all backgrounds can make an impact, build meaningful connections,
and grow their careers. Our teams work in a flexible, hybrid environment with
thoughtfully designed offices and programs like the CHOICE Fund
[https://www.surveymonkey.com/curiosity/the-c-h-o-i-c-e-fund-at-surveymonkey/]
to help employees thrive in work and life.
We’ve been trusted by organizations for over 25 years, and we’re just getting
started. Our milestones include celebrating a quarter-century of curiosity with
25 acts of giving
[https://www.surveymonkey.com/curiosity/25-anniversary-acts-of-giving/], opening
new hubs in Costa Rica
[https://www.surveymonkey.com/curiosity/bringing-global-survey-tools-together-with-pura-vida-surveymonkey-launches-in-costa-rica/]
and India
[https://www.surveymonkey.com/newsroom/expands-global-footprint-new-bengaluru-office/],
crossing the threshold of 100 billion questions answered
[https://www.linkedin.com/posts/surveymonkey_this-week-were-celebrating-a-monumental-activity-7320476713241436160-1njI?utm_source=share&utm_medium=member_desktop&rcm=ACoAACXxneYBWR2gGWzCKIZny7jMucfLGW7KORE],
and earning recognition as one of the Most Inspiring Workplaces across North
America
[https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-na-2025/]
and Asia
[https://www.surveymonkey.com/newsroom/surveymonkey-celebrates-inspiring-workplaces-win-in-asia/].
We live our company values
[https://www.surveymonkey.com/curiosity/surveymonkey-company-values-refresh-2025/]—like
championing inclusion and making it happen—by embedding them into how we hire,
collaborate, and grow. They help shape everything from our culture to our
business decisions. Come join us and see where your curiosity can take you.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer committed to providing a workplace
free from harassment and discrimination. We celebrate the unique differences of
our employees because that is what drives curiosity, innovation, and the success
of our business. We do not discriminate on the basis of race, religion, color,
national origin, gender, sexual orientation, gender identity or expression, age,
marital status, veteran status, disability status, pregnancy, parental status,
genetic information, political affiliation, or any other status protected by the
laws or regulations in the locations where we operate. Accommodations are
available for applicants with disabilities.
