Kensington delivers the world’s most personal travel experiences. We bring to
life each client’s desire to travel in a way that’s tailored specifically for
them, in the company of local private guides who ensure that they enjoy the
authentic best of their destination. The result is a unique journey rich in
memories that last a lifetime.
We achieve this because of our extraordinary people, experts with deep knowledge
of their destinations. For over 120 countries worldwide, and across each of our
brands – Tours, Cruises, Villas, Yachts, Jets, and Air.
To learn more about Kensington, visit kensingtontours.com
[http://kensingtontours.com/]
JOB DESCRIPTION
As a Yacht Specialist, you are responsible for the planning, selling and
implementation of luxury yacht charters and private-guided high-touch
experiences for our customers.
From the initial conversations to providing expert advice, and yacht knowledge,
from sourcing suitable yachts, collecting quotes to sending confirmations and
drafting contracts, you will work closely with high-end customers and service
providers to create the ultimate ultra-luxe travel package for each of your
clients. You will need to craft your approach creatively and you will negotiate,
handle objections, and identify additional business opportunities. It’s your
goal to ensure all clients return home having had a trip which exceeds their
expectation.
WHO YOU ARE
- A Passionate Traveller & Yacht Expert - A mountain climber, a deep diver, an
explorer, a curious nomad or perhaps a globetrotter who has lived, worked or
traveled extensively in your specialized region. Ideally, you have worked in
the luxury yacht industry as a broker
- A Fabulous Storyteller - You share your destination and yacht expertise
passionately and can create a story that ignites excitement through a warm
phone presence and professional email communications.
- A High Performer - A trusted advisor, an account manager, an entrepreneur.
You know how to follow a lead, entice a client, close a sale and guarantee
satisfaction.
- A Devoted Team Player - Your team matters to you. You enjoy partnering with
and supporting each other during work hours, and the conversations will
likely continue when the computer is off.
- A Curious Learner - You are excited to keep updated with new product
development and thrive on continuing to build intimate knowledge of your
region.
QUALIFICATIONS
- Minimum 3 years of sales experience in the luxury market
- Ideal candidates have previously worked on/in the yacht industry as a yacht
broker, central agent, or yacht service provider.
- Must possess experience in building FIT packages servicing high-touch
clientele
- Experience in the yacht industry including yacht destination knowledge, yacht
terminology, contracting or servicing yachts
- Well-versed in consultative sales approach
- Proven record of meeting and exceeding monthly sales targets
- Expert in client relationship building specifically with high-touch clients
- Ability to resolve problems independently in a timely manner
- Appreciate and exemplify teamwork
CULTURAL FIT
- Able to thrive in an entrepreneurial environment.
- Team-oriented
- Thrives in a KPI-driven environment
- Highly functional in a fast-paced, constantly changing workplace - building
plans through iterations from learning on what’s working and not working.
- Ability to build trust and work through conflict both upwards and downward.
We thank all candidates for their interest however only those selected for an
interview will be contacted.
