WHO WE ARE
ABOUT STRIPE
Stripe is a financial infrastructure platform for businesses. Millions of
companies—from the world’s largest enterprises to the most ambitious
startups—use Stripe to accept payments, grow their revenue, and accelerate new
business opportunities. Our mission is to increase the GDP of the internet, and
we have a staggering amount of work ahead. That means you have an unprecedented
opportunity to put the global economy within everyone’s reach while doing the
most important work of your career.
ABOUT THE TEAM
The UX Research team is part of Stripe’s Design team and works across many types
of brand and product initiatives at Stripe to more effectively and efficiently
deliver products and experiences that fulfill user needs. And since Stripe’s
main audience is other people who build products, we agonize over and take pride
in crafting user-friendly and user-focused experiences.
In addition to conducting primary research, we also enable other Stripes
(engineers, product managers, designers, marketers, sales, operations, etc.) to
learn and apply research skills to global problems. You will play a role in
shaping how we build research as a core competency across Stripe and define how
we put users first when conducting research.
WHAT YOU’LL DO
As a UX Researcher, you will be dedicated to the Risk team and collaborate
directly with product, engineering, analytics, marketing, and design teams. The
Risk team focuses on building trust in the internet economy by keeping our
users’ businesses and Stripe safe from financial and reputational losses and
helping them grow. This is a great opportunity for a mixed methods researcher
who is interested in building and applying their craft to help build solutions
that will help more people to get started and run their businesses successfully.
This is a full-time role based in Toronto, Canada.
RESPONSIBILITIES
- Lead critical research efforts that deepen our understanding of the user
experience and drive product strategy
- Work in a highly collaborative fashion as a strategic partner to product
managers, designers, and engineers to define both the long-term strategy and
the short-term tactics for our products by grounding these decisions in user
needs and insights
- Prioritize research needs and approaches across multiple work streams to work
on the right project, scale, and scope at the right time and ensure impact by
delivering actionable insights
- Enable other Stripes to learn and apply research skills by building research
programs, platforms, and toolkits that empower them to conduct tactical
research
- Partner closely with other researchers to build out Stripe’s research
practice and infrastructure
- Disseminate research insights to evolve and enhance Stripe’s understanding of
user needs and identify innovative opportunities to meet those needs
WHO YOU ARE
We’re looking for someone who meets the minimum requirements to be considered
for the role. If you meet these requirements, you are encouraged to apply. The
preferred qualifications are a bonus, not a requirement.
MINIMUM REQUIREMENTS
- Has 5+ years relevant mixed methods research experience working on digital
experiences and specialize in generating actionable insights that drive
impact
- Can conduct complex research at scale and demonstrate the use of a variety of
research methods, which may include qualitative interviews, surveys, ideation
sessions, ethnographic field research, usability evaluation, and diary
studies
- Can distill research findings into clear, and compelling data-backed
presentations, data visualizations, and/or infographics
- Can lead, design, execute, and communicate impactful research in a
fast-paced, earlier stage product development process and know how to
integrate research into product and design roadmaps
- Can successfully set and achieve priorities that find the perfect balance
between benefiting the project, the Research team, and the rest of Stripe
PREFERRED QUALIFICATIONS
- Has relevant experience working on onboarding and/or risk and in the
compliance space
- Can balance working with urgency and focus with methodological rigor and
adapt as needed for the situation
- Demonstrate autonomy and resilience on a fast-paced team
