About the Role
We are looking for a Project Manager to join our Customer Success Operations
team. Reporting to the Associate Director of PMO, this role is pivotal in
delivering best-in-class software implementations to our enterprise clients. You
will be the primary point of contact for customers during their implementation
journey and will lead cross-functional teams of consultants and specialists to
ensure successful project execution. You will manage a portfolio of complex
projects, acting as the Master of Record for project health, backlog hours, and
utilization while driving projects to completion on time, within scope and
budget.
You will play a key role in managing client expectations, communicating
timelines, handling change and risk management strategies, and applying
consistent project methodologies to deliver successful outcomes.
What You’ll Do
- Lead enterprise-level software implementations from project initiation
through to completion.
- Collaborate with consultants, resource managers, and internal stakeholders to
define scope, timelines, and deliverables.
- Track and report project progress and ensure successful delivery within
budget and scope.
- Manage risks, resolve issues, and ensure proactive escalation and
communication.
- Act as a trusted advisor to clients, guiding them through the delivery model
and fostering strong relationships.
- Apply standardized project management methodologies, tools, and templates.
- Contribute market and product-level insight to help advance implementation
success.
What You Bring to the Team
- 4–6 years of project management experience in a software or professional
services environment.
- A bachelor’s degree in a relevant field (e.g., B.Sc., B.Comm).
- Perfect verbal and written communications in both English and French.
- Project Management Professional (PMP) or equivalent certification (e.g.,
CAPM, PRINCE2, CSM, SAFe).
- Demonstrated experience managing large-scale or enterprise software projects.
- Exceptional communication, collaboration, and organizational skills.
- A proven ability to handle multiple projects and competing priorities
simultaneously.
- A passion for problem-solving and delivering exceptional client experiences.
- Strong attention to detail and ability to lead cross-functional teams without
direct authority.
- Willing to travel as required.
