Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any
technology, anywhere, on any device or app. Our flexible and neutral products,
Okta Platform and Auth0 Platform, provide secure access, authentication, and
automation, placing identity at the core of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not
looking for someone who checks every single box - we’re looking for lifelong
learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.
The Okta Technical Account Management Team
The TAM team empowers Okta customers to deliver secure, scalable, and
transformative identity solutions by acting as their trusted identity coach. We
drive lasting success through elevated technical maturity, proactively guiding
their identity decisions and long-term identity vision. We guide a customer’s
strategy for customer identity, workforce identity, and security posture while
driving value in Okta’s suite of products and, ultimately, retention at contract
renewal.
The Auth0 Technical Account Manager Opportunity
This is an exciting opportunity for an experienced technical expert to join the
TAM team. This role specialises in the Auth0 platform, which is an
easy-to-implement, adaptable authentication and authorization platform for
Consumer and SaaS applications. Basically, we make your login experience
awesome. You will be working with a portfolio of well-known brands on their
Auth0 implementations as an identity coach. Building close relationships with
technical stakeholders from early in the customer lifecycle, you will learn
their business, goals, challenges and technical landscape, ensuring Okta
delivers on a long-term strategic plan to help solve these challenges and
realize the value of their Auth0 platform investment, while continuing to evolve
to solve new objectives and improve security posture.
The ideal candidate for this role is competent with both technical delivery and
customer business-facing engagement, preferably with experience in identity and
security. They showcase both interest and adaptability to Identity, SDLC, and
SaaS discussions, including agility in unpredictable customer interactions, with
technical accuracy top of mind.
What you’ll be doing:
- Serve as a trusted Identity Coach, guiding customers to achieve their
objectives through timely technical guidance, advice, enablement, and best
practice sharing
- Learn our customers’ business deeply, gaining deep insights into their
strategies, goals, and challenges - through the lens of identity
- Build and nurture long-term relationships with stakeholder personas from
developers, engineering leads, app builders, and product owners, through to
C-level exec, evolving customers into Auth0 champions
- Conduct regular customer meetings with executives to recap past value, show
progress on current initiatives and future state or roadmap items
- Conduct regular customer meetings with technical practitioners on identity
solutions, technical guidance and best practices
- Monitor customer health, satisfaction, and engagement, proactively addressing
risks and escalations
- Collaborate with stakeholders to develop strategies to increase customer
adoption, and uncover growth opportunities that will solidify Auth0 for the
entirety of customer identity
- Analyze trends, identify areas for improvement, and take action to optimize
customer outcomes
- Act as a product evangelist, educating customers on new features and
alignment of roadmaps to enhance their experience
- Represent the voice of the customer, ensuring their needs and feedback shape
the company’s approach
Requirements:
-
5+ years of total experience in information technology, with at least 3 years
of hands-on experience as a Technical Account Manager (or comparable
technical practitioner role) in the customer identity/identity access
management space
-
Working proficiency in the following core CIAM areas or technical
competencies:
- Technologies and protocols to support authentication and authorization
(OAuth, OpenID Connect, and SAML 2.0)
- Consuming APIs and HTTP request methods
- High-level understanding of custom consumer and SaaS apps both web and
native, including their architecture, user experience considerations, and
common integration patterns
- Security and performance monitoring, and 3rd party signals integrations
(SIEM, WAF, etc)
- Understanding of the general cybersecurity landscape with respect to
threats and challenges
- Experience with SaaS/PaaS/cloud-based services, driving their adoption,
integration, and ongoing use
- Understanding of software development lifecycle and application builder
practices
-
A customer-first mindset with the energy and problem-solving skills to
address technical challenges and achieve customers' business and technical
objectives
-
Strong business acumen, history of success owning enterprise segment customer
relationships and escalations
-
Ability to track and manage the moving parts of multiple parallel initiatives
or projects
-
Strong presentation and whiteboarding/diagram skills
-
Excellent communication skills with the ability to set expectations, and
communicate goals and objectives with customers at various levels, from a
developer to C-level exec
-
Ability to influence customer behaviour & health metrics across a portfolio
of customers
-
This position can be located remotely but requires you to reside within 80kms
of our Toronto office (401 Bay St., Toronto, ON M5H 2Y4, Canada). Some travel
required
-
This role requires in-person onboarding and travel to our Toronto, Ontario
office during the first week of employment
LI-Remote
LI-BF1
What you can look forward to as a Full-Time Okta employee!
Okta cultivates a dynamic work environment, providing the best tools, technology
and benefits to empower our employees to work productively in a setting that
best and uniquely suits their needs. Each organization is unique in the degree
of flexibility and mobility in which they work so that all employees are enabled
to be their most creative and successful versions of themselves, regardless of
where they live. Find your place at Okta today!
[https://www.okta.com/company/careers/]https://www.okta.com/company/careers/
[https://www.okta.com/company/careers/].
Some roles may require travel to one of our office locations for in-person
onboarding.
Okta is an Equal Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, ancestry, marital status,
age, physical or mental disability, or status as a protected veteran. We also
consider for employment qualified applicants with arrest and convictions
records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job
application, interview process, or onboarding please use this Form
[https://docs.google.com/forms/d/1EfiEYZrIyhA2X4Fijk0R3RKYOzNoS3wtvyM4nhbZnXE/edit]
to request an accommodation.
Okta is committed to complying with applicable data privacy and security laws
and regulations. For more information, please see our Privacy Policy at
https://www.okta.com/privacy-policy/ [https://www.okta.com/privacy-policy/].
