ERP Administrator

Trail Appliances Ltd. • Richmond • 1w ago

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

The ERP Administrator will play a central role in managing Microsoft Dynamics 365 (D365). This position involves ensuring the ERP system’s smooth operation, maintenance, and security, facilitating seamless communication and data flow between different departments and platforms. By optimizing the ERP system’s performance, the administrator supports the organization’s operational efficiency and decision-making processes. The role requires a blend of technical skills and an understanding of the organization’s business processes, enabling the ERP Administrator to tailor the system to meet Trail’s unique needs of the organization and its users.

As an ERP Administrator, you will...

Be responsible for Microsoft Dynamics 365 administrative and technical support.
Implement, configure, and maintain ERP software to meet organizational needs and ensure system efficiency, security and reliability.
Troubleshoot and resolve ERP system issues, including software errors, user access problems, and functionality glitches. This may involve escalations described below.
Provide tier-1 support for multiple customizations &/or extensions for the D365 platform.
Prepare detailed documentation for escalations to tier-2 & tier-3 support.
Manage system security & maintenance, and system configuration.
Design, architect & communicate detailed solutions for complex system integration(s). Customize only when necessary and according to user requirements & business processes to enhance system performance and end user experiences.
Review and determine how to ensure data quality using existing software control mechanisms, by reviewing, coordinating and performing routine maintenance and application updates as required.
Work with internal stakeholders, and internal / external ERP development team in coordinating system-wide updates and installing upgrades and security/system patches to reduce risk.
With the Development team, migrate data into the ERP system from predefined sources/templates following best practice methods & procedures to ensure quality, accuracy, usability & security of the data.
Identify and rectify problems with work/process flows.
Develop database standards with the Development team and ensure data integrity is maintained. This includes enforcing data integrity and security policies to protect sensitive information.
Make recommendations for system improvement.
Troubleshoot issues & outages and conduct regular audits to optimize ERP system.
Create and manage system documentation & reports.
Work with business stakeholders and vendors to manage licensing.
Prepare training materials and train new system users & set up accounts based on roles & permissions. This may include developing standard Operating Procedures (SOP’s) and leading training sessions.

The experience we need…

Strong technical skills and hands-on experience with enterprise ERP and/or CRM systems, ideally, Microsoft Dynamics D365.
Superior analytical skills to understand and document business workflows that support smooth ERP system performance and operations. This includes experience working with Development and project management teams on customizations, extensions and integrations.
Advanced communication skills to work with cross-functional teams (including technical teams) to understand needs, priorities, challenges and aspirations.
Working knowledge of enterprise-level applications, databases, networks and patch management.
Strong problem-solving skills with attention to detail and able to handle multiple tasks simultaneously while working with project managers to ensure projects are scoped accurately, completed on time and within budget.
Knowledge and understanding of best practices in IT security to ensure sensitive data within the ERP system is protected.
Customer service skills to support end-users, resolve issues and answer questions in a timely and professional manner.

The education & training you bring…