Since 2015, Mejuri has reimagined what fine jewelry can be in a modern
world—shifting it from a traditional gift to to a personal choice rooted in
self-expression.
Founded by third-generation jeweler Noura Sakkijha, the brand was built on a
simple idea: fine jewelry shouldn’t require a special occasion, and it should
never come with guilt. It’s about celebrating yourself—your style, your life,
your everyday.
Mejuri meets customers where they are—online, in app, and through a growing
global retail footprint of 45+ stores worldwide. Mejuri is also deeply committed
to doing things the right way, with responsible sourcing, sustainable practices,
and philanthropic initiatives that reflect our values and long-term vision.
The Role:
The Floor Lead is a valuable member of our store leadership team and
contributes to the overall success of the store by championing exceptional
customer service standards, coaching and developing the team and ensuring day to
day business operations are expertly executed and maintained. The Floor Lead
maintains a strong presence on the sales floor, has outstanding people skills,
and champions Mejuri’s values. A true team player with a can-do attitude that
motivates the team on a daily basis.
Customer Experience:
- Enabling a memorable and personalized customer service experience that
focuses on building a connection to the Mejuri brand and strives to exceed
customer expectations.
- Expertly executes and coaches others to execute our Selling Programs.
- A product expert, remain informed and knowledgeable of all Mejuri products
and latest launches.
- Assist the team with implementing various customer-centric campaigns and
maintaining relationships
Sales:
- Positively ensure all KPIs within the business are consistently achieved.
Take ownership of delivering strong results; focusing on team and individual
goals.
- Maintain operational processes that have a positive impact on sales, decrease
spend and enhance the business.
- Supports the management team to ideate and develop new sales opportunities to
drive traffic and engage with our clients
- Drive business through clienteling, sourcing new customers, and fostering
existing customer relationships.
- Manage sales floor operations, coaching and providing feedback in the
moment to support to the sales team.
- Provide critical insights and make recommendations daily.
Operations:
- Responsible to support all operational workflows & uphold our standard
operating procedures including but not limited to: opening/closing the store,
managing merchandise, sales floor management, and employee management &
ensuring all business requirements are achieved each day.
- Support all transaction types within our OMNI business including purchases,
returns, exchanges, phone sales, BOPIS and BORIS transactions ensuring we
exceed expectations with each interaction.
- Manage inventory tasks including but not limited to shipping & receiving,
inventory transfers etc.
- Work with store management to identify any opportunities to improve the daily
operations of the store (ie. systems, tools, processes).
- Ensure physical store maintenance is upheld 10/10.
Visual Merchandising:
- Partner with the Visual Lead to analyze key performance indicators and
monitor stock levels to create a productive sales environment and determine
actions steps to improve sell-through.
- Provide support to Visual Lead during implementation of retail campaigns.
- Follow up with execution deadlines for key VM initiatives to ensure
deliverables are met in a timely manner.
- Support with the day-to-day maintenance of visual displays and product.
- Report any damaged display product or tools to the Visual Lead.
- Provide feedback to Visual Lead relating to gaps and opportunities.
What you'll bring to the team:
- Experience in a high volume retail environment.
- Adaptable with the ability to think creatively and quickly
- Excellent organization and analytical skills
- Critical thinking ability - identify potential challenges and develop action
plans
- Physical requirements: Ability to stand for 8 hours, lift 50 lbs.
- Must be able to work outside of regular hours on occasion including evenings,
weekends & holidays.
Benefits at Mejuri:
- Comprehensive medical and dental benefits, including mental health coverage,
and generous personal and sick days for our full-time employees. We also
offer bereavement leave, including miscarriage and stillbirth support.
- Parental leave salary top-up of up to 80%, as well as a personalized
return-to-work transition and accommodation plan for full-time employees.
- Semi-annual performance reviews.
- Internal coaching department and learning and development to support career
growth and plans for everyone.
- A generous product discount!
Along with our central mission and vision, we have guiding values that set the
tone for where we’re heading and how we work together. These values are
behaviours that form our shared beliefs and approach to how we wish to work
together at Mejuri, regardless of role, level, and work location. Our 8 core
values help drive our decision making when we are cross collaborating,
redefining luxury, and creating a sense of commitment and inclusion to help
shape our company culture.
Mejuri Values:
FIND A WAY | We break down problems into manageable steps, explore creative
solutions daily, learn from failure, and adapt quickly
RAISE THE BAR | We share constructive feedback openly, continuously improve
personal and team performance, collaborate and challenge for better outcomes
CUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that
impact customers positively, continuously refine product, service, or customer
interactions
EMPOWERED OWNERS | We proactively address cross team challenges, willingly
tackle any task big or small, take initiative, and lead by example
JUST DO IT | We make informed decision quickly, encourage experimentation and
learning, encourage thoughtful risk taking, embrace change, and stay adaptable
HUMILITY | We acknowledge team contributions before self, acknowledge and learn
from mistakes, maintain an open and receptive mindset, and promote a respectful
work environment
CURIOSITY | We seek out new challenges daily, ask questions to understand
deeply, reimagine and innovate to drive progress
DRIVE RESULTS | set clear goals and prioritize tasks, focus on high impact
activities daily, monitor progress through clear metrics, stay persistent and
solution orientated
LI-Onsite
At Mejuri our success is driven by a strong commitment to our Purpose and
Values. They're the foundation of our operations, defining how we show up, solve
problems, and accomplish incredible things—together.
Our strength comes from each team member's dedication to embracing and embodying
these Values daily. This isn't merely a duty; it's a passion that defines us.
They guide us in providing extraordinary experiences for our customers and
fostering an innovative environment. Success, for us, means living our values
relentlessly.
Our values are:
RAISE THE BAR | Stay Curious, Share/Seek Feedback and Strive for Excellence
CUSTOMER OBSESSED | Get Close to the Customer and prioritize them in our
decisions
EMPOWERED OWNERS | Treat the company like your own and take initiative
FIND A WAY| Seek simple, creative solutions, and act fast
DRIVE RESULTS| Be clear on your goals and be relentless in achieving them
TEAM FIRST | Value team success over personal Ego
Accommodation / Accessibility:
Mejuri does not discriminate in hiring or terms and conditions of employment
because of an individual’s race, ancestry, colour, place of origin, religion,
gender, gender identity, national origin, citizenship, age, disability, sexual
orientation, family status or marital status, or any other protected category
recognized by provincial or federal laws.
Should you require any accommodation, please inform us and we will work with you
to meet your accessibility needs. For any accessibility-related assistance,
requests for information in accessible alternative formats or to report any
accessibility problems, please share in your application.
