About Lyra
Lyra Health is the leading provider of mental health solutions for employers
supporting more than 20 million people globally. The company has delivered 13
million sessions of mental health care, published more than 20 peer-reviewed
studies, and delivered unmatched outcomes in terms of access, clinical
effectiveness and cost efficiency. Extensive peer-reviewed research confirms
Lyra’s transformative care model helps people recover twice as fast and results
in a 26% annual reduction in overall healthcare claims costs. Lyra is
transforming access to life-changing mental health care through Lyra Empower,
the only fully integrated, AI-powered platform combining the highest-quality
care and technology solutions.
The Lyra Health Canada team is looking for an experienced counsellor who is able
to handle call
intake and act as the first point of contact for employees and their dependants
accessing Lyra
Health Canada services and provide in the moment counselling support including
containing risk
where appropriate.
In the role, you will be; Working with a wide range of presenting issues and
severity, Robustly managing risk cases, Quickly assessing clinical needs,
Implementing clinically appropriate treatment plans and monitoring and case
managing. The role is a permanent five (5) day a week role and some out of
office hours shift work may be required from time to time.
Responsibilities of the role
● Provide the first point of contact for service users accessing EAP/Mental
Health service either via the helpline or online chat facility.
● Support and contain service users in the moment with brief goal focused
therapeutic support and psychoeducation.
● Complete appropriate brief clinical assessment to determine the service user
needs.
● Conduct robust risk assessments and swiftly implement risk management plans as
required.
● Based on the outcome of clinical assessment, identify support available and
appropriate to the service user either via the EAP/ Mental Health short term
counselling or other services, local charities, heath care as clinically
appropriate.
● Accurately capture all information on the clinical database pertinent to the
clinical management of the case.
● Adhere to all clinical and operational protocols, standards, service levels
and procedures.
● Work collaboratively with our global clinical teams.
● Liaising with affiliate clinicians for appointments and case updates as
required.
● Contribute to the service and business development as required.
● Flexibility in working hours and activities in line with business needs.
● Play an active role in governance and quality assurance as required.
Minimum level of experience required:
Essential:
● Master’s level counselling qualification appropriate to professional standards
of your jurisdiction
in Canada
● Current registration or accreditation with a relevant professional body.
Desired:
● Experience of working with a broad range of psychological health and workplace
related issues.
Should include mental health, trauma, stress, relationship issues, child related
issues, anxiety, and
substance related issues.
● Experience of working in high pressure, time limited environments.
● Experience in working with high-risk cases such as suicide, abuse, as well as
substance use and
abuse.
● Minimum of 3 years working experience. with therapeutic delivery post
qualification
Minimum skillset required:
● Computer literacy & ability to type fast
• Bilingualism (English and French) is an asset
• Ability to effectively merge Clinical and EAP focus
• Client service orientation
• Articulate
• Good telephone manner and ability to provide telephonic therapy
• Good Clinical understanding and ability to manage risk
• Good time management ability
• Ability to work within a team
• Ability to work well under pressure
• Business and commercial awareness
The role is remote with annual in person team gathering.
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"We are an Equal Opportunity Employer. We do not discriminate on the basis of
race, color, religion, sex (including pregnancy), national origin, age,
disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal
information will be processed as per the Lyra Health Workforce Privacy Notice
[https://www.lyrahealth.com/workforce-privacy-notice/]. Through this
application, to the extent permitted by law, we will collect personal
information from you including, but not limited to, your name, email address,
gender identity, employment information, and phone number for the purposes of
recruiting and assessing suitability, aptitude, skills, qualifications, and
interests for employment with Lyra. We may also collect information about your
race, ethnicity, and sexual orientation, which is considered sensitive personal
information under the California Privacy Rights Act (CPRA) and special category
data under the UK and EU GDPR. Providing this information is optional and
completely voluntary, and if you provide it you consent to Lyra processing it
for the purposes as described at the point of collection, for example for
diversity and inclusion initiatives. If you are a California resident and would
like to limit how we use this information, please use the Limit the Use of My
Sensitive Personal Information form
[https://privacy-central.securiti.ai/#/dsr/be61bec1-10a5-47ac-94ab-3055974aefb1].
This information will only be retained for as long as needed to fulfill the
purposes for which it was collected, as described above. Please note that Lyra
does not “sell” or “share” personal information as defined by the CPRA. Outside
of the United States, for example in the EU, Switzerland and the UK, you may
have the right to request access to, or a copy of, your personal information,
including in a portable format; request that we delete your information from our
systems; object to or restrict processing of your information; or correct
inaccurate or outdated personal information in our systems. These rights may be
subject to legal limitations. To exercise your data privacy rights outside of
the United States, please contact globaldpo@lyrahealth.com
[globaldpo@lyrahealth.com]. For more information about how we use and retain
your information, please see our Workforce Privacy Notice
[https://www.lyrahealth.com/workforce-privacy-notice/]."
