Please note, this is not a live role. If you would like to be considered for any
future Account Management/Client Services positions at DEPT®, please submit an
application and we will be in touch when a suitable opportunity arises.
This role is part of our Personalised Content team. We create emotive yet
conversion-focused ideas, products and campaigns at scale and speed. Our
specialty is hyper-personalised, digital communications that change perceptions,
shape new behaviours, and shift market share for our clients including eBay,
Walmart, and more!
JOB PURPOSE:
Here at DEPT®, we are always on the lookout for new talent. Whether you’re
looking to kick start your client services career, or are a seasoned Account
Manager with mentoring/management experience, we would love to hear from you.
As part of the Client Services team, you will be responsible for building strong
relationships with clients while overseeing the delivery of a wide variety of
integrated campaigns. You will be required to manage client briefs, plan, assign
and review creative as well as manage the overall agency workload in partnership
with the rest of the team.
You will be working closely with Designers, Copywriters, Developers and other
parts of the agency to ensure successful campaign deliveries.
KEY RESPONSIBILITIES:
- Manage, draft and review client briefs
- Ensure client deadlines are met across multiple campaigns and liaising with
the Account Director on the teams capacity
- Liaise with clients, clarifying questions, managing expectations and
proactively communicating status, updates or agency recommendations
- Clearly and effectively distill and transfer client feedback to designers,
copywriters
- Prioritising workloads for the team, and escalating when needed
- Maintain a full understanding of the clients’ business, strategies,
objectives, brand, audiences, and challenges, advising on the communications
solution that best meets their needs, with the objective to becoming a
trusted adviser
- Build excellent working relationships with key clients – by attending regular
meetings, video conference calls, planning sessions, briefing meetings, and
participating in evaluation reviews
- Ensure success criteria are met and projects are delivered to time and to
budget
- Work with the team to determine and test creatives across client owned
channels
WHAT WE ARE LOOKING FOR:
- We’re open to the see different levels of experience across different sectors
- Agency experience is a plus
- Experience delivering a broad range of multi-channel marketing communications
including digital and direct, including email and banner experience
- Extremely organised, with the ability to manage multiple projects
simultaneously
- Ability to think strategically
- Ability to work within short timeframes and meet deadlines with ease and
efficiency, successfully managing schedules and priorities
- Highly motivated to learn, grow and improve
- Personable, approachable demeanor and motivating team player
- Moderate understanding of production and interactive processes
- Excellent oral and written communication skills
- Ability to manage and develop client and supplier relationships
- Basic understanding of financials to effectively manage budgets
WE OFFER:
- 15 days Paid PTO
- 10 Public Holidays + Birthday off
- Medical, Dental, and Mental Health Support/Benefits (through Canada Life
Insurance)
- Learning & growth certifications/certifications
- Enhanced Family Leave (after 1 year)
- A flexible, hybrid working policy
- Buddy Program: You will be paired with a ‘Buddy’ to help you through your
first weeks’ at DEPT®
- Tons of Office perks in our Toronto office! Enjoy biweekly breakfasts and
lunches, tons of free snacks, and of course team events on the regular!
- A reputation for doing good. DEPT® has been a Certified B Corp® since 2021
[https://www.deptagency.com/en-gb/insight/dept-is-a-certified-b-corporation/]
and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
- Awesome clients. Whether big or small, local or global — at DEPT® you’ll get
the opportunity to work with clients of all sizes and across all industries.
And we celebrate all of our successes together!
- The opportunity for possibility. We want to enable you to do what you do best
and help you develop your skills further with training, development and
certifications.
- Global annual DEPT® Cares Month
[https://www.deptagency.com/dept-cares-day-2023/] in which employees come
together and donate their skills to support local charities.
WHO ARE WE?
We are pioneers at heart. What does that mean? We are always looking forward,
thinking of what we can create tomorrow that does not exist today. We were born
digital and we are a new model of agency, with a deep skillset in tech and
marketing. That’s why we hire curious, self-driven, talented people who never
stop innovating.
Our culture is big enough to cope and small enough to care. Meaning, that with
people across 30+ countries, we’re big enough to provide you with the best
tools, global opportunities, and benefits that help you thrive. While acting
small by investing in you, your growth, your team, and giving you the autonomy
to solve our clients problems, no matter where you are in the world.
DEPT® is committed to making a positive impact on the planet and since 2021 has
been Climate Neutral and B Corporation certified.
DIVERSITY, EQUITY & INCLUSION
At DEPT®, we take pride in creating an inclusive workplace where everyone has an
equal opportunity to thrive. We actively seek to recruit, develop, nurture, and
retain talented individuals from diverse backgrounds, with varying skills and
perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows
that women and members of underrepresented groups tend not to apply for jobs
when they think they may not meet every requirement, when in fact they do. We
believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments
we can make to support you throughout the recruitment process and your time with
us.
Want to know more about our dedication to diversity, equity, and inclusion?
Check out our efforts here [https://www.deptagency.com/the-good-company/].
