Company Description
Raffles Hotels & Resort is a collection of award-winning luxury hotels located in vibrant destinations around the world. It is part of AccorHotels brands, which offers unique moments and diverse experiences in more than 4.100 addresses throughout 95 countries. From luxury to economy, each hotel shares a common, well-being and warm welcome.
Raffles Seychelles offers spectacular colleague accommodation, accompanied by world class facilities, transportation, uniforms, meals and boat tickets to and from Praslin/Mahé. The Resort features 86 luxurious villas, the award-winning Raffles Spa as well as several stylish and unique dining options.
We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.
Job Description
To ensure the smooth conduct of the shift through customer- focused service delivery and effective staff supervision. To assist management in running the outlet ensuring maximum guest satisfaction, consistent standards, through planning, organizing, directing and controlling the bar operation and administration.
KEY ROLES & RESPONSIBILITIES
Supervise day-to-day bar operations adhering to service standards
Assist management by creating weekly duty roster
Handling of guests complaints in a timely and effective manner
Checking of guests’ satisfaction and proper handling of feedback and follow-up
Report complaints, incidents or any other irregularities to Management
Perform opening and closing duties as assigned (check list)
Assist the Bar Manager in conducting daily shift briefings to update and disseminate relevant information to bar employees
Ensure that all operating equipment, service and storage areas are maintained properly
Help minimize waste, neglect, breakages and mishandling of supplies and equipments
Carry out light cleaning and maintenance of the pantry area
Monitor quality of beverage products in every single order
Attend all meetings and training as requested by Bar Management
Perform trainer tasks and conduct staff training as assigned by Bar Manager
Help manage and follow up on employees’ performance appraisals
Check on employees’ discipline, grooming standards and punctuality; provide coaching
Assist in employees’ development, counselling and resolving staff conflict
Maintain complete knowledge of all F&B services, outlets, hotel services/features
Handle cash following established and proper Accounting procedures
Assist other Food & Beverage Outlets in their operations within peak times when needed
Observe Recycling Procedures of the Hotel in Relation to cans and bottles
PERSONAL ATTRIBUTES
Excellent reading, writing and oral proficiency in English
Experienced in all aspects of bar service
Must be well-presented and professionally groomed at all times
Excellent leader and trainer with strong interpersonal skills to deal with diverse staff
Ability to motivate employees to work as a team effectively and productively
Qualifications
QUALIFICATIONS
Post Secondary school education or Hotel Management School graduate
Minimum 2 - 3 years hotel experience with at least 1 year in similar role in luxury hotel
1 year food and beverage experience
Previous public contact and/or cashiering experience
