Global Industrial
For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.
We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.
Key Responsibilities
• Interacts with client’s accounts payable department regarding status of payments
• Identifies areas of concern and provides effective problem resolution and suggestions regarding customers’ account status
• Investigates and update customers regarding inquiries and/or complaints
• Tracks progress of accounts and updates via company ERP system
• Expedites custom collection campaigns on each customer consisting of emails, phone calls and correspondence
• Works closely with team members to create ways to bring in revenue and find success as a group
• Solve issues quickly and produce resolutions to promptly bring in receivables
Competencies and skills
Previous call center experience a plus
Strong verbal and written communications skills
Problem resolution and reasoning abilities
Strong initiative and self-motivational skills
Experience in Microsoft Office software
Proficiency to organize, prioritize and work in a fast-paced environment
Ability to work under time constraints is required
Proficiency to handle a portfolio of approximately 2300 customers
