Description
The opportunity
We are seeking a dynamic and results-driven Vice President to lead the progression of our consumer sales transformation and drive significant revenue growth for TELUS Consumer Solutions (TCS). This role requires a strong, results oriented sales leader with exceptional partner management skills and proven ability to scale revenue through partner programs and account expansion.
What you will do
Scope
Manage and grow relationships with consumer and small business independent dealers
Build and maintain strategic partnerships with existing major retail partners and distribution channels
Support inbound and outbound telesales functions across domestic and international campuses
Sales Leadership & Strategy
Lead, mentor, and develop a high-performing consumer sales team to meet and exceed sales targets (volume and value) across multiple products and segments
Institutionalize sales processes, methodologies, and best practices that drive consistent, repeatable results across partners
Collaborate with product, marketing, and customer success teams to ensure aligned go-to-market strategies
Develop and implement territory planning and account segmentation strategies
Drive telesales performance by campaign and campus by delivering systematic improvements in each stage of the telesales value chain
Revenue Growth & Expansion
Establish and deliver clear account plans by partner which demonstrably increase TELUS share across all TELUS products and services and segments
Implement upselling and cross-selling strategies to maximize total billable revenue customer lifetime value growth across each partner’s book of business
Identify and execute new business opportunities within existing accounts through product expansion, service additions, and enhanced offerings
Drive quality growth with an emphasis on sales order quality, customer experience and cost to serve
Qualifications
What you bring
Experience & Background
10+ years of progressive sales leadership experience, preferably in consumer-facing industries
Proven track record managing large, complex accounts with multiple stakeholders
Experience in partnership development and channel management with major retail or distribution partners
Demonstrated experience in telesales
Demonstrated success in driving significant revenue growth and account expansion
Skills & Competencies
Exceptional relationship-building and stakeholder management abilities
Strong analytical skills with ability to identify growth opportunities and develop strategic account plans
Experience navigating complex organizational structures and identifying key decision-makers
Proven ability to manage diverse personalities and competing interests in partnership environments
Strong negotiation skills and commercial acumen
Leadership Qualities
Track record of building and leading high-performing sales teams
Ability to influence and drive results through others
Strategic thinking with strong execution capabilities
Outstanding communication and presentation skills
Success Metrics
Success in this role will be measured by:
Sales Volume and Revenue Growth: Meet and exceed monthly and quarterly sales objectives and deliver year-over-year growth in total customer value
Account Expansion: Increase in average account size and product penetration within existing accounts
Customer Retention: Maintenance of high customer satisfaction and retention rates across large accounts
Sales order quality: Measured by early tenure churn, customer cost to serve and yield
Team Performance: Development of sales team capabilities and achievement of individual and team targets
