Position Type: Full-Time
Department: Customer Value Innovation
Work Location: North York Office:
20 Norelco Drive, North York, ON M9L 2X6
Work Arrangement: Hybrid: 4 Days per Week On-Site
Work Hours: Monday-Friday, 8AM-5PM
At LG, we create Innovation for a Better Life.
We design products and services that make life better, easier, and more enjoyable. Whether it’s through smart functionality, design, or innovative technology, our home appliances, including kitchen, laundry and lifestyle solutions, media entertainment products including televisions, sound bars, projectors, computer monitors and laptops, to cutting-edge business solutions in IT, digital signage, and HVAC, we’re driven by one simple idea: to make Life Good.
As a global leader in consumer electronics, LG is committed not only to enriching the lives of our customers, but also to create rewarding experiences for our employees. We offer meaningful challenges, continuous learning opportunities, and a workplace culture that recognizes collaboration and rewards excellence.
Across our global network, LG employees share a common mission: to bring the Life’s Good promise to our customers by creating a better life for people, and a better future for our planet through our smart life solutions. Our relentless drive for innovation, combined with our culture of challenge and change, enables us to lead in today’s dynamic market.
At LG, Life’s Good.
The eCommerce Service Specialist is dedicated to supporting LG’s Service Division Online Brand Store (OBS). Key responsibilities include serving as the liaison between the Digital e-Enterprise and Service teams, identifying and launching new service-related products and offerings for the OBS, and documenting processes to ensure an exceptional service experience. Additionally, the role involves managing the support website and ensuring all processes are aligned with the online customer journey.
PRINCIPAL RESPONSIBILITIES:
Service and Marketing
Act as liaison between Digital e-Enterprise and Service Teams to support existing business operations
Support the development of new business opportunities, including online sales of parts and accessories
Assist with service procedure setups, including website maintenance and updates
Guidelines and Policies
Collect feedback and document processes and workflows within Service Marketing and other Service areas
Reporting and Analysis
Generate and prepare ad hoc reports related to sales, website KPIs, and other relevant metrics
KNOWLEDGE, SKILLS, AND ABILITIES:
Bilingual in Korean and English is preferred
College Diploma or Bachelor’s Degree in Business, Marketing, or related field
Minimum 2 years’ experience in eCommerce, Marketing, Sales Support, Service Delivery, or Customer Support
Skilled in developing and documenting processes, policies, and guidelines
Experienced in reporting, data analysis, and communicating insights to various audiences
Advanced proficiency in MS Excel and PowerPoint
Tools: JIRA, Google Analytics, AEM
Photoshop skills are an additional asset but not mandatory
Ability to multitask, prioritize, and meet deadlines
Effective relationship management and teamwork skills
Adaptable, detail-oriented, autonomous and a proactive problem solver
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
The organization offers an attractive compensation package that encompasses a competitive salary and excellent benefits.
Conditions of Employment:
It is the candidate’s sole responsibility to obtain any work permits/visas or other authorizations which may be required to legally work in Canada prior to commencing employment.
Equal Opportunity Employer:
LG Electronics Canada, Inc. is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. LG Electronics Canada, Inc., will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform LG’s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes.
LG Electronics Canada, Inc. thanks all candidates for their interest, however, only those selected to continue in the process will be contacted.
