The Operations Specialist performs a variety of administrative tasks in support of the operations function Key Responsibilities: • Work with operations to schedule in client appointments into the facility and coordinate changes/exceptions and other required notifications. • Greet client personnel at the reception window upon their arrival and professionally expedite them through the queue while dealing with conflicts and issues that may arise. • Document and maintain waste receipt/shipment records while ensuring the completeness, accuracy of all entries created – i.e. Waste Manifests, Bills of Lading, and work orders. • Follow applicable regulations with regards to the transportation, receiving and management of waste. • Ensure all internal and regulated documents are completed correctly and organized - including lab analytics, work orders, BOLs, manifests, driver logs, hazard assessments, etc. and completed daily. • Prepare work orders based on confirmed service requests and complete billings following job execution and material acceptance with strong attention to detail and accuracy. • Assist Operations with on-boarding activities including DOT records/checks, Backgrounds (where required) and Workday. • Assist the Maintenance Department, as needed, with tracking/maintaining inventory and upkeep of the M5 system. • Responsible for general customer/facility inquiries and direct to other appropriate parties. • Receive, investigate, and effectively resolve customer complaints based on established policies and procedures with customer satisfaction focus and appropriate escalation. • Advise clients and potential customers of regulation Requirements: pertaining to collection and transportation of waste material for disposal. • Create and maintain customer accounts, waste classification and pricing profiles within our proprietary CRM system. • Prepare waste diversion and other reports for customers and management upon request. • Working cohesively with facility operations staff to meet client expectations and enhance our service offerings/value proposition. • General office administration including electronic and paper-based storage/filing. • Assist with procurement and purchasing as required. • Other tasks as assigned. Knowledge, Skills, Abilities and Competencies: • University degree or College Diploma, preference given to those in chemistry, environmental science and transportation related disciplines. • At least 2 years customer service and/or office administration experience. • Strong interpersonal skills and ability to develop and foster relationship growth in a professional setting. • Capable of empathetic listening and conflict resolution in a fast paced and high-volume environment. • Desire and motivation to gain knowledge about the industry in multiple facets to develop professional skills within the waste management space. • Excellent communication skills in oral and written English. • Strong listening, negotiation, presentation, and client facing ability. • Ability to independently resolve problems within one’s scope of authority and understanding of when to escalate to superiors. • Solid personal integrity and dedication. • Ability to work without supervision. • Overtime during certain peak seasons is required. • Proficiency in Microsoft office suite including Word, Power Point and Outlook with emphasis on Excel. We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com Current GFL Employees If you are an existing GFL employee and would like to search and apply to current job openings, please visit the internal GFL Jobs Hub. At the heart of GFL lies our greatest asset—our people. So, we're glad you landed here! We believe in great careers, making a positive impact on the environment and supporting our people with their life ambitions. We aspire to create the right jobs in a way that brings you along with us. At GFL, growth isn’t just for our business—it’s for our people. Because we see the potential in all our employees to do whatever it is they set their mind to, and we’re proud to support them in that journey. We consider our employees’ personal goals, helping them create the career, and life, that they desire—whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions. With safety and sustainability at the core of what we do, we all come together to form “Team Green”—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life. We’re proud to say that working for GFL is more than a job. It’s an opportunity to make a difference and grow tremendously along the way. Regardless of the work we’re doing today, we’ve got our sights set on the big picture—not just tomorrow, but for life. GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams. Field Operations – Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company's vision of creating cleaner and more sustainable communities. Professional Services – Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.
