Your company, your values, your career!
Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.
The National Sales Coordinator contributes to the overall success of Coast Hotels by providing superior customer service to internal and external key stakeholders, intermediate administrative support to the National Sales department, and support the maximization of revenue growth through the selling of Coast Hotels owned, managed and franchise products or services as identified in the Commercial Strategy Plan.
Acts as a key point of contact for National Sales; liaises with internal and external contacts including Coast Hotels sales Ambassadors to facilitate work outcomes.
Responsibilities
Performs moderately complex tasks in the area of sales and marketing support such as responding to product and service inquiries, assisting with the development of content for product and promotional material, and tracking account activity
Liaises and communicates with Coast Hotels Sales Ambassadors to ensure all leads are responded to promptly and a high conversion rate is achieved throughout the portfolio of hotels
Monitors, screens, and responds to/distributes incoming communications
Generates reports and assists properties with proposals
Promotes Coast Hotels products and services; assists with the organization and coordination of campaigns, events, and tradeshows or other promotions/activities as required
Ensures timely processing of all activities to the sales function, including detailed, updated, and completed client files
Drafts correspondence, prepares presentations and coordinates related materials with the corporate Marketing department
Maintains accurate files and organized sales automation techniques and customer communication standards
Ensures accurate billing and record maintenance
Demonstrates a high customer service attitude with Coast Hotels properties, Ambassadors, clients, and third-party vendors
Activates records of all customer relationship management initiatives and sales activities utilizing the company-assigned automation tools
Participates in corporate and chain-wide committees as assigned
Other duties as required
Competencies (Operational & Tactical)
Leadership – operational: works with a results-driven focus; executes effective processes
Accountability – tactical: takes initiative to problem solve
Integrity – operational: understands and is aligned with organizational values; always shows professionalism
Teamwork – operational: able to work with and problem-solve cross-functionally
Guest Satisfaction – tactical: communicates and integrates the needs and expectations of National Sales in the decision-making and planning process
Change Management – tactical: adjusts original plans to respond to change with the best possible outcomes
Emotional Intelligence – tactical: able to communicate the team objectives, set goals, and coach to the success
Business Acumen – tactical: determines priorities when there are multiple work activities; can accomplish tasks with measurable results
Minimum Qualifications & Skill Requirements
Secondary school diploma
2 years of related experience with at least 6 months in a customer service role
Intermediate level in the use of MS Office Suite
Professional appearance and attitude
Strong phone manner/etiquette and communication skills with emphasis on promoting hotel services and products
Ability to multi-task and meet multiple deadlines, and strong organizational skills
Advanced communication, interpersonal, and communication skills
Some experience with conflict resolution
Exemplifies Coast's Core Values and enjoys a culture of accountability
Additional Skills & Performance Behaviours
Sound knowledge of Coast’s policies, practices, and procedures
Understands/speaks a second language an asset
Previous experience in the hotel industry is an asset
Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!
Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted
NO PLACE LIKE COAST !
