JOB DESCRIPTION Purpose The Sales Consultant is responsible for promoting the Company’s products and services by building relationships with new and existing customers in order to become our customers’ most valued and trusted business partner. This field sales representative maintains and grows sales of amenities, textiles, room accessories, paper, janitorial supplies, cleaning, FF&E and MRO products primarily to the Hotel and Lodging Industry within an assigned territory. The main focus of the Sales Consultant is to help the Company’s customers succeed while achieving sales and profit goals established by the Company. Individuals in this position will provide exceptional level of business to business (B2B) sales consultation, account management, customer service, and innovative solutions that differentiate Sysco Guest Supply Canada in the marketplace. Responsibilities Responsible for Strategic Account Planning, developing new business, growing account portfolio, and retaining customer accounts to achieve profitable sales growth within assigned territory Responsible for maintaining and identifying new sales opportunities by evaluating customer needs and analyzing market trends within existing accounts Makes sales calls and presentations to develop and maintain a solid customer relationship to generate sales and category penetration Ensure existing customers are compliant with Brand standards of their flag and Guest Supply capture 85% of the Market basket of sales for each customer Possess strong negotiation skills and ability to manage and maintain profitable margins Leverage product knowledge, ROI, sales technology tools (i.e., Phocas, GForce and Salesforce.com) and sales training resources to effectively target new prospects and opportunities and provide end to end sales consultive services Be informed of market conditions, product innovations, and competitor’s products and sales; share information with customers as part of value-added services provided Continuously manage assigned accounts and take corrective action, as needed, to maintain and improve the overall customer experience Regularly communicate with assigned accounts as appropriate, including new products and services, company changes, holiday schedules, product pricing or information changes and new opportunities Immediately notify management if an existing account is in jeopardy of discontinuing service or issues remain unresolved regardless of attempts to correct situation Work with Accounts Receivable to ensure customers pay invoices within agreed upon terms Regularly interact and communicate with various internal departments to provide vital information that may be necessary for servicing the customer. This may include advance notification to Merchandising of changes, increased or decreased product movement, new business, changes in proprietary product or other related information Gain new Accounts within the territory, and responsible for all account management and customer service responsibilities Assist in the set-up of new accounts, including Customer Account Application (CAA), customer order guides, pricing, order schedules, files, etc. Coordinate with other departments as appropriate to meet or exceed customer expectations Accurately forecast sales results and trends for a specific territory Qualifications/Skills/Job Requirements Minimum 2 years or more of sales experience required, with a proven record of sales success and history of accomplishments Experience in hospitality or supply/distribution sales preferred Experience in relationship sales managing new and existing customer opportunities and up-selling preferred Experience with trip planning, territory routing, and account prioritization preferred Completion of post-secondary education or equivalent experience Professional salesperson with proven ability to cultivate relationships and grow sales Strong financial acumen and ability to properly plan and execute business plans Demonstrated skills in the area of consultative selling, networking and negotiations Business and restaurant operations acumen to manage sophisticated customers Strong interpersonal skills and ability to work with and influence a variety of key stakeholders Ability to express information in terms of profit and loss, food cost and expense ratio Strong communication skills: ability to effectively communicate with internal and external teams Excellent organizational and project management skills, including the ability to execute multiple initiatives at the same time Ability to learn the use of proprietary CRM tools for planning and forecasting sales growth Solid analytical problem-solving skills, including familiarity with analyzing reports and deriving insights from data Proactive, self-directed, with the ability to structure a weekly schedule to be successful Proficient in Microsoft Applications Suite (Word, Excel, PowerPoint, Outlook) Valid driver’s license in good standing with access to a vehicle is required Demonstrate a high level of business acumen and interpersonal savvy Travel: 25-50% of time Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities. Company Overview Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more. With over 57,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations. For fiscal 2022 that ended July 2, 2022, the company generated sales of more than $68 billion USD. Sysco, one of Canada’s Best Employers 2022, as listed by Forbes, is dedicated to our global corporate social responsibility goals and to creating a diverse and inclusive workplace. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. Sysco is more than just a place to work. Our passion for food and our customers has made us the industry leader. To remain on top, we will continue to think bigger, work harder and never give up. Are you ready to drive success? For more information, visit www.sysco.ca or follow us @SyscoCanada at facebook.com/SyscoCanada; twitter.com/SyscoCanada or instagram.com/SyscoCanada Our Purpose: Connecting the world to share food and care for one another Our Mission: Delivering success for our customers through industry-leading people, products and solutions Our Identity: Together we define our future of foodservice and supply chain Here’s a sample of the many benefits Sysco colleagues enjoy: Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts • Short-Term and Long-Term Disability • Life Insurance • Voluntary Optional Insurance • Parental Leave Plan • Company Pension Plan • Group RRSP & TFSA • Employee and Family Assistance • Stock Purchase Plan • Maple Virtual Care • Unlimited on-line learning • Sysco product discounts • Preferred vendor discounts • Associate Resource Groups (*benefits may vary based on location or bargaining unit) ADDITIONAL INFORMATION This Job Requisition was created with the help of AI. AI will not be used to make hiring decisions or who progresses in the Job Application process. If you have any questions, please reach out to our Talent and Acquisition Team. This Job Requisition is for an existing vacancy. Sysco is the global leader in selling, marketing and distributing food products to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 71,000 colleagues, the company operates 333 distribution facilities worldwide and serves approximately 700,000 customer locations. For fiscal year 2022 that ended July 2, 2022, the company generated sales of more than $68 billion. Information about our Sustainability program, including Sysco’s 2022 Sustainability Report and 2022 Diversity, Equity & Inclusion Report, can be found at www.sysco.com.
