The Customer Service Representative is responsible for responding to customer inquiries and ensuring all customer needs are met in a timely and professional manner. Typical inquiries include assistance with identifying parts, providing quotations, placing orders, processing returns, issuing billing adjustments, and tracking orders. This role plays a key part in delivering exceptional service and supporting overall business operations.
Responsibilities
Respond to incoming phone calls, and customer emails to process orders efficiently
Promote and maintain good customer relationships
Acknowledge and resolve customer complaints
Ensure customer satisfaction and provide professional customer support
Perform orders, refunds, and exchanges
Monitor incoming product to provide accurate ETAs to customers
Support the Sales Team with quote follow-up and proactively share customer information
Gain an understanding of our products and how they are best utilized through continued development training
Assist Warehouse Team to dispatch shipments by interfacing with our logistics providers
Partner with Sales Team to resolve customer issues
Adhere to all Company policies and procedures
Comply with all Health & Safety related policies, procedures, and safe work practices
Other duties as assigned
High school diploma or equivalent
Minimum two (2) years of customer service experience in a B2B environment
Strong computer skills
Experience with Sage and Salesforce an asset
High attention to detail
Excellent communication skills (written and verbal)
Able to work independently and as part of a team
Excellent problem-solving skills
