About Charles River Associates
Charles River Associates is a leading global consulting firm that provides
economic, financial, and business management expertise to major law firms,
corporations and governments around the world. CRA advises clients on economic
and financial matters pertaining to litigation and regulatory proceedings, and
guides corporations through critical business strategy and performance-related
issues. Since 1965, clients have engaged CRA for its combination of industry
experience and rigorous, fact-based analysis that provide clients with clear,
implementable solutions to complex business concerns.
Department Overview
The Marketing team comprises 12 professionals dedicated to the full spectrum of
internal and external marketing and business development efforts to drive growth
and success. The team’s bespoke approach helps consultants connect with clients
and build CRA’s brand through thought leadership, organizing and hosting social
and content events, robust digital marketing campaigns, competitive
intelligence, and collateral development. Marketing staff are based in the
Boston, New York, Toronto, and London offices.
Manager, Client Programs and Business Development
The Client Programs Manager will drive revenue growth through coordinated client
relationship management and cross-practice business development. This role will
create and execute unified client engagement frameworks that maximize CRA's
intellectual capital across all practice areas, working behind the scenes with
consultants to identify opportunities, facilitate strategic introductions, and
convert thought leadership into expanded client relationships. The Manager,
Client Programs and Business Development will report directly to the Chief
Marketing Officer.
Key Responsibilities
Client Relationship Framework Development
- Design and implement unified client relationship management frameworks for
both law firm and corporate client segments
- Create standardized processes that enable consistent, high-quality client
engagement across all practice areas and geographic regions
- Establish best practices for client program delivery that can be scaled
across the firm's diverse expertise areas
- Develop client engagement models that showcase CRA's integrated capabilities
and thought leadership
Cross-Practice Business Development
- Conduct comprehensive whitespace analysis to identify untapped opportunities
within existing client relationships
- Coordinate strategic introductions between consultants and clients to expand
practice area engagement
- Leverage thought leadership content strategically to open new conversations
and demonstrate additional capabilities
- Facilitate cross-practice collaboration to present unified, comprehensive
solutions to complex client challenges
Revenue Growth Through Analytics and Coordination
- Utilize client dashboards and analytics to identify high-potential
opportunities for practice area expansion
- Transform data insights into actionable business development strategies
executed with consultant teams
- Track and measure client program effectiveness, ensuring initiatives drive
measurable revenue impact
- Create reporting frameworks that demonstrate ROI of coordinated client
engagement efforts
Program Management and Consultant Enablement
- Design and manage client programs that position consultants for maximum
success in business development
- Work behind the scenes to coordinate consultant activities, ensuring seamless
client experiences
- Provide consultants with market intelligence, client insights, and strategic
frameworks to enhance their client interactions
- Establish feedback loops that continuously improve client program
effectiveness and consultant engagement
Required Qualifications
- 5-8 years of experience in business development, client relationship
management, or program management, preferably within professional services
- Proven track record of identifying and converting business opportunities
through strategic relationship building
- Strong analytical skills with experience using CRM systems and business
intelligence tools
- Excellent project management and coordination abilities with demonstrated
success managing complex, multi-stakeholder initiatives
- Understanding of professional services business models and client buying
behaviors
Preferred Qualifications
- Experience in consulting, economic advisory, or related professional services
environments
- Background in cross-functional team leadership and practice area coordination
- Familiarity with whitespace analysis and business development methodologies
- Knowledge of thought leadership marketing and content strategy application
To Apply
To be considered for this position, we require the following:
- Resume – please include current contact information (personal email and
telephone number)
- Cover Letter (optional) – please describe your interest in CRA and how this
role matches your goals.
Learning and Benefits
- CRA’s robust skills development programs
[https://www.crai.com/cra-careers/talent-development/], including a
commitment to offering training annually through formal and informal
programs, encouraging you to thrive as an individual and team member.
Training consists of technical training, presentation skills, internal
seminars, and career mentoring and performance coaching from an assigned
senior colleague. Additional leadership and collaboration opportunities exist
through internal firm development activities.
- We offer a comprehensive total rewards program including a superior benefits
package, wellness programming [https://www.crai.com/benefits/] to support
physical, mental, emotional and financial well-being, and in-house
immigration support
[https://www.crai.com/cra-careers/immigration-global-mobility/] for foreign
nationals and international business travelers.
Work Location Flexibility
CRA creates a work environment that enables our colleagues to benefit from being
together in the office to best deliver on our promise of career growth,
mentorship and inclusivity. At the same time, we recognize that individuals
realize a range of benefits when working from home periodically. We currently
expect that individuals spend at least 3 to 4 days a week working in the office
(which may include traveling to another CRA office or to client meetings), with
specific days determined in coordination with your practice or team.
Our Commitment to Equal Employment Opportunity
Charles River Associates is an equal opportunity employer (EOE). All qualified
applicants will receive consideration for employment without regard to race,
color, religion, sex, national origin, age, disability, status as a protected
veteran, or any other protected characteristic under applicable law.
Salary and other compensation
A good-faith estimate of the annual base salary range for this position is
$100,000 - $120,000. Stating pay within this range may vary based on factors
such as education level, experience, skills, geographic location, market
conditions, and other qualifications of the successful candidate. This position
may be eligible for additional bonus incentive compensation.
CRA offers a comprehensive benefits package, subject to eligibility
requirements, which may include: medical, dental, and vision insurance; 401(k)
retirement plan with employer match; life and disability insurance; paid time
off (vacation, sick leave, holidays); paid parental leave; wellness programs and
employee assistance resources; and commuter benefits.
