Day (United States of America) Department: 100 - 822000 TG - Patient Accounting Position Description: The Insurance Follow-Up Specialist is responsible for collection activities from all third party, insurance payers and self-pay patients. Key Responsibilities: • Maintain and update patient records and billing information. • Review and resolve denied or unpaid accounts. • Process adjustments, refunds, and insurance claim refiles. • Communicate with patients, payors, and physician offices regarding account issues. • Set up payment arrangements and coordinate with collection agencies. • Prioritize workload, support team members, and complete tasks accurately and on time. • Protect confidentiality of patient and account information. Qualifications: 1. High School diploma preferred. 2. 3-5 years office experience, preferably in a healthcare environment. 3. Familiarity with office automation products and healthcare patient accounting systems preferred. 4. Well versed in healthcare collection practices preferred. 5. Familiarity with third-party agency regulations. 6. Good communication and customer service skills.
