Work in a West Coast rainforest! Surround yourself with ancient trees, bridges, canyons, critters, and an incredible, fun-loving team who work together to build an amazing and authentic experience for guests from around the world! At Capilano Suspension Bridge Park, we pride ourselves at delivering a truly unique guest experience unlike any other, inspired by our natural setting. We share our passion about history, the wonder of nature and yummy eats & treats with over 1,000,000 annual guests! We are looking for friendly and enthusiastic Park Ambassadors motivated by providing exceptional guest service.
Are you passionate about creating amazing experiences for guests?
Do you enjoy inspiring and motivating a team?
Is this the experience you’re looking for? If so, read on to find out more about the role
What You’ll Do
Engage with guests as they access our attractions, provide relevant facts and information
Run our attraction safety positions as trained,
To deliver programmed content in each station in an engaging manner and as trained (includes Safety Talks)
Ensure line-ups are moving in an orderly fashion as trained
Encourage Guests to partake in our park offerings such as Tours, Rainforest Explorer Program, and other seasonal activities
What You'll Get
Complimentary coffee, tea, hot chocolate and soda while on shift, when using your reusable cup
30% discount off regular-priced merchandise at The Trading Post Gift Store
30% discount at Stanley's Bar & Grill and Prospect Point Café
30% discount on food items in The Cliffhouse Restaurant, Loggers' Grill, Beary Waffle, and The Cabin (does not apply to alcohol)
Guest passes for friends & family
Referral bonuses
Staff Transit Subsidy (30% for part-time members, 50% for full-time members)
Employment & Family Assistance Program, offering five free online counselling sessions per topic for our staff
Job Qualifications
Minimum 1 year of Guest Services experience
Positive, friendly, outgoing, and energetic personality
Excellent interpersonal skills
Level 1 or 2 occupational first aid is an asset
Considerations
Must be able to work a variety of shifts including evenings, weekends and holidays
Team Members are required to be on their feet for extended periods of time
Team Members are expected to follow Capilano's health & safety guidelines and protocol,
Team Members are expected to deliver the position as described under various weather conditions including but not limited to sun, rain, snow, sleet
Team Members must be able to work in a variety of weather conditions in the dark
Team Members are occasionally required to lift and carry up to 20lbs, climb a step ladder or step stool
Compensation for this position is $18.25 per hour. This role is a seasonal, casual contract from November 2025 up to February 2026.
The Capilano Group comprises of retail, hospitality and tourism-based businesses anchored by Capilano Suspension Bridge Park in North Vancouver. The Capilano Group’s portfolio includes Moraine Lake Lodge, Moraine Lake Trading and Cathedral Mountain Lodge in the Canadian Rockies, Stanley Park Pavilion, Stanley’s Park Bar & Grill and Prospect Point Café and Gift Shop in Stanley Park, Vancouver and Capilano Suspension Bridge Park, Capilano Trading Post in North Vancouver.
