Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
Job ID #31410: Supervisor, Waste Management Bylaw Compliance and Enforcement
Union: CUPE Local 1041
Job Description ID #: A15477
Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on Wednesday October 1, 2025.
Duration: Permanent Full-Time
Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.
SUPERVISOR, WASTE MANAGEMENT BY-LAW COMPLIANCE AND ENFORCEMENT – CUPE 1041
SUMMARY
OF DUTIES
Reporting to the Superintendent, Waste Collection Operations, this position is responsible for functional and administrative supervision of the Waste Management By-law Compliance and Enforcement team for the enforcement of applicable by-laws such as the Solid Waste Management and Municipal Parks By-law. This position acts as a resource, aids, as well as develop, organize, and direct effective customer-focused and enforcement services that align with the City of Hamilton’s strategic plan and City Council priorities. The knowledge and skills needed for this position will achieve resolution to by-law infractions through voluntary compliance and progressive enforcement of the by-laws to ensure public safety and a clean and green city.
GENERAL
DUTIES
Supervise and provide leadership and direction to subordinate staff by demonstrating a high-level of integrity and technical proficiency. Ensuring the compliance of all applicable by-laws in accordance to established procedures, corresponding by-laws, and other applicable legislation.
Supervises the Waste Management By-law Compliance and Enforcement Team by assigning, prioritizing, and scheduling daily activities to ensure that services are provided efficiently and effectively.
Develops, monitors, and reports Key Performance Indicators (KPI) and metrics related to the operations, goals, and objectives, and participates and encourages continuous improvement within the team.
Accountable for achieving sectional goals and objectives through the effective and efficient use of financial and staff resources.
Ensures employees are provided with the use of appropriate equipment, material and procedures required to perform the assigned duties effectively. Ensures that all employees perform work in accordance with applicable health and safety legislation and all City of Hamilton corporate, departmental, and sectional policies and procedures.
Provides guidance, training, and support to staff, review laid charges, investigates complicated complaints, swears out information and lays charges as required.
Investigate, hold accountable, and take appropriate actions towards subordinates that fail to work in accordance with policies and procedures in accordance with the Collective Bargaining Agreement (CBA).
Monitors and evaluates employee performance and provides support and coaching for staff development, utilizing the City of Hamilton’s Performance Accountability & Development (PAD) tool.
Represent defined area in labour relations issues including participation in labour management meetings, providing input for CBAs, grievance settlements and staff recruitment.
Implements strategies to improve efficiencies and effectiveness.
Provides written and verbal reports of inspection and enforcement findings, actions and recommendations to Councillor, public, senior management, external agencies, and other stakeholders.
Liaises with staff in other Divisions responsible for providing services to ensure that waste management related program information is being communicated and administered in a consistent manner.
Resolves problems related to service delivery and consults with the Waste Collection Supervisors, Superintendent, and Manager in escalated situations and flags unusual circumstances to management.
Consults with the Project Manager, Contract Operations and Contract Technician to ensure escalated complaints and concerns in the contracted collection zones are actioned and resolved appropriately in accordance with the contract.
Prepares and gives evidence at court, including but not limited other tribunals and committees as required.
Works in accordance with the provisions of applicable health and safety legislation and all City of Hamilton corporate, departmental, and sectional policies and procedures related to occupational health and safety.
Provides Supervisory support to working collaboratively with Waste Policy and Planning team for the review and approval process of new developments and new services to existing properties in accordance with the City of Hamilton Waste Requirement for Design of New Developments and Collection requirements.
Participates as a representative on various corporate committees/teams as required.
Assist with staffing coverage for other sectional supervisors related to vacations, absences, etc.
Perform other duties as assigned, which are directly related to the functions of the job/department as defined.
QUALIFICATIONS
Preference given to those who have demonstrated competence related to coordinating municipal by-law standards, normally acquired by community college diploma in a relevant field of study with progressive experience or equivalent combination of education and relevant work experience directly related to municipal by-law enforcement and customer service.
It is beneficial for the candidate to be certified in Municipal Law Enforcement Officers’ Association of Ontario (MLEOA). Successful candidate will be required to complete MLEOA certification within the first year of employment.
Excellent written and verbal communication skills, customer service skills, facilitation skills, presentation skills, a team leader and mentor possessing developed negotiation and conflict resolution
Demonstrated supervisory experience. Possess and demonstrate key supervisory attributes including effective leadership, coaching, team building, conflict resolution and time management skills as well as a commitment to promote and support team accomplishments.
Demonstrated experience working with municipal by-laws, provincial legislation, regulations, courtroom preparation and prosecution.
Must have excellent verbal and written communication skills and ability to deal diplomatically, fostering the goal of service excellence with all levels of management, staff, elected officials, the public, subordinates, other departments.
Intermediate level or above knowledge of computer systems and technology related to public works operations and maintenance (i.e., Infor Service Request software application, GIS programs).
Intermediate level or above, possess thorough knowledge of the current suite of Microsoft productivity tools, including PowerPoint, Excel, Word, and Outlook.
Thorough understanding of Collective Bargaining Agreements, grievance procedures, mediation, dispute resolution, attendance support and management and maintenance management.
Knowledge of general accounting principles and municipal administration/operations.
Demonstrated knowledge of the Occupational Health & Safety Act and applicable
SALARY: Salary Grade 5
HOURS: 35 per week
NOTES
Must possess and maintain a Valid Class "G" Driver's license in the Province of Ontario and a point-free driving record and/or record found satisfactory to the City of Hamilton.
As a condition of employment, the successful applicant(s) will be required to obtain a Criminal Reference Check, at their expense, prior to beginning work in this position.
This incumbent shall comply with all health and safety policies and practices for his position and workplace.
Disclaimer:
Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.
Terms:
The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.
