Position Summary: Under the direction of the Regional Agency Manager, this
position supports an agency program by performing agency visits, monitor agent
operations, deliver sales and marketing support, expanding the company's book of
business, insure implementation of agent corrective actions and compliance with
company policies and procedures.
Essential Duties and Responsibilities: To perform this job successfully, an
individual must be able to perform the following satisfactorily.
- Be knowledgeable about the title insurance industry and trends.
- Identify prospective Agents, lead generation and conversion.
- Contact new and existing Agents to discuss needs. Maintain contact lists and
follow up with Agents to continue building relationships.
- Emphasize the features of Alliant National to highlight how they solve agent
problems. Be an expert in solving Agent needs.
- Meet designated sales numbers by customizing marketing strategies to engage
Agents and increasing remittances.
- Help Agents lower their risks, their costs and expand their business and
build exceptional loyalty to Alliant National by our Agents, building
exclusivity of our brand.
- Represent Alliant National at various industry events.
- Negotiate prices and terms and prepare agreements.
- Monitors departmental performance, identifying and facilitating opportunities
to increase productivity and efficiency.
- Manages day-to-day aspects of the department and its personnel to ensure
projects are completed and goals and agent needs are met.
- Collaborates with other managers to plan, direct, and coordinate programs and
projects.
- Collaborates with other managers to analyze costs, benefits, and losses of
company profits. Assist Regional Agency Manager in profitability analysis of
agents.
- Drafts, submits, and presents various performance and management reports.
- Manages conflicts and resolves complaints about or within the department.
- Recruits a strong base of the 'finest' agents in the State Market.
- Makes reports to Regional Agency Manager or as directed, pertaining to title
insurance reports or Quality Assurance Reviews findings.
- Participates in audits of agents' premium production and policy inventory
reconciliations.
- Responsible for the timely collection of accounts receivable.
- Follows up on Quality Assurance Findings to insure the implementation of
corrective actions and status of recommendations.
- Monitor agents' compliance with regulatory requirements and advises Regional
Agency Manager, President and Executive Management of critical issues and
recommended action.
- To deliver the education programs already in place and add State specific
programs to enhance training and education offerings to agents.
- Evaluate agent operations, measures performance, analyze results, and prepare
periodical and special reports for agents as requested.
- Performs other related duties as assigned.
- Responsible for territory metrics inclusive of new agents, remittances, and
designated revenue for assigned region.
Supervisory Responsibilities: This position has no supervisory responsibilities
Competencies: To perform the job successfully, an individual should demonstrate
the following:
Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures
self against standard of excellence. Recognizes and acts on opportunities. Sets
and achieves challenging goals. Takes calculated risks to accomplish goals.
Communications - Exhibits good listening and comprehension. Expresses ideas and
thoughts in written form. Expresses ideas and thoughts verbally. Keeps others
adequately informed. Selects and uses appropriate communication methods.
Managing Customer Focus - Develops new approaches to meeting customer needs.
Establishes customer service standards. Monitors customer satisfaction. Promotes
customer focus. Provides training in customer service delivery.
Managing People -- Develops employee skills and encourages growth. Inclusive in
planning. Makes self-available to employees as needed. Provides direction and
gains compliance. Provides regular performance feedback.
Planning and Organization - Integrates changes smoothly. Plans for additional
resources. Prioritizes and plans work activities. Sets goals and objectives.
Uses time efficiently. Works in an organized manner.
Problem Solving - Develops alternative solutions. Gathers and analyzes
information skillfully. Identifies problems in a timely manner. Resolves
problems in early stages. Works well in group problem solving situations.
Qualifications: To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.
Education/Experience:
Associate's degree or equivalent from two-year college or technical school; or
six months to one year related experience and/or training; or equivalent
combination of education and experience.
Language Ability:
Read, analyze, and interpret business, professional, technical, or governmental
documents. Write reports, business correspondence and procedure manuals.
Effectively present information and respond to questions from managers,
customers, and the public.
Reasoning Ability:
Solve practical problems and deal with a variety of concrete variables in
situations where only limited standardization exists. Interpret a variety of
instructions furnished in written, oral, diagram, or schedule form.
Computer Skills: Proficient in Microsoft Suite.
Work Environment: The work environment characteristics described here are
representative of those an employee encounters while performing the essential
functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions. The noise
level in the work environment is typically moderate.
The position is remote. Extensive travel is required, must be able to travel by
car or air as needed. Occasional extended workdays are required, some of the
travel and customer entertainment will be in the evenings and weekends.
*Please refer to Agency Manager expectations for general outline of position.
Physical Demands: The work environment characteristics described here are
representative of those an employee encounters while performing the essential
functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions. The noise
level in the work environment is typically moderate.
