Title
Floor Supervisor
Reports To
Games Manager
Summary
A Floor Supervisor oversees the activity of the dealers on the table games. He/she works in liaison with the dealers and Pit Managers to handle customer concerns, address game issues and provide quality customer service.
Core Competencies
• Customer Service
• Leadership and Decision Making
• Communication
• Team Work
Job Duties
• Supervises and monitors activity of the dealers on the table games. No more than two types of games at one time.
• Participates in various aspects during opening and closing of the casino table games.
• Reports errors and procedural irregularities in game operations.
• Helps “New Players” understand rules of play, as well as basic play of the different table games.
• Top priority is the security of the gaming floor ensuring house and AGLC rules are adhered too.
• Assist with providing great customer service, handles all concerns and offers solutions.
• Works as a liaison between the dealers and Pit Managers.
• Maintain lists for guests waiting to play busier games
• Assist with bi-weekly payroll including new hires, terminations, transfers, leaves of absence, etc.
• Assist with attendance reports ensure accurate and timely processing of new hires, terminations, merit and promotional increases.
• Make recommendations and assists with coaching the dealers with promoting best practices and standards ensuring quality service is provided.
• Participates in formulating and administering company policies, commendations, performance, discipline, evaluations and reviews
• Other duties assigned by the Pit and Games Managers
Requirements
• Must be registered with AGLC
• Must be 18 years of age or older
• Must be able to work shift work including weekends and evenings
• Knowledge of all table games (with exception of craps, poker and pai gow tiles)
• Must be experienced with problem solving, people skills, communication skills
• Confidentiality and professionalism is essential
• Must be able to exercise considerable supervisory discretion and make independent decisions
• Aptitude for exceptional customer service is a must
• Excellent working knowledge of policies and procedures.
• Must maintain a professional appearance, demeanor and approach at all times and will be flexible to work evenings and weekends as business needs dictate.
• Effective listening abilities and ability to make strong judgment calls.
Work Conditions
• Standing and/or sitting for prolonged period of time.
• Reaches, bends, squats and lifts.
• Working in a fast paced customer service environment
