Who is TELUS Health?TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. Simply put, our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.
Our team and what we’ll accomplish togetherWe're looking for a Senior Program Manager to help us build and optimize facility management operations across our 14 TELUS Health clinics nationwide. This is an exciting opportunity to create a comprehensive facility management program from the ground up, working with cross-functional teams to establish sustainable processes, manage vendor relationships, and ensure our clinics operate efficiently and safely. The ideal candidate will bring strong program management skills and the ability to work in a dynamic, growing environment where you'll need to balance strategic planning with hands-on execution while supporting our continued expansion across Canada.
What you’ll do
- Strategic Program Development & Roadmap Creation
Develop and execute a comprehensive 3-5 year facility management program strategy
Create detailed implementation roadmaps for program maturation and capability enhancement
Establish program vision, mission, and success metrics aligned with organizational objectives
Lead strategic planning sessions and present program updates to executive leadership
- Budget Development & Financial Management
Build, manage, and optimize annual facility management budgets across all 14 clinic locations
Develop cost forecasting models and variance analysis reporting
Implement cost control measures and identify opportunities for operational savings
Manage capital expenditure planning and approval processes for facility improvements
- Performance Dashboard & KPI Management
Design and implement comprehensive facility management dashboards with real-time visibility
Establish and monitor key performance indicators (KPIs) including uptime, cost per square foot, energy efficiency, and customer satisfaction
Create automated reporting systems for stakeholder communication
Conduct regular performance reviews and implement corrective action plans
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- Standard Operating Procedures & Process Documentation
Develop comprehensive facility management procedures and protocols
Create standardized workflows for routine operations, emergency response, and vendor management
Establish quality assurance frameworks and compliance monitoring systems
Implement change management processes for procedure updates and improvements
- Preventive & Corrective Maintenance Program Leadership
Design and implement robust preventive maintenance schedules for all critical facility systems
Establish corrective maintenance protocols with defined response times and escalation procedures
Develop asset management strategies including lifecycle planning and replacement schedules
Create maintenance optimization programs to minimize downtime and extend equipment life
- Vendor Management & Procurement Coordination
Lead vendor selection, contracting, and performance management processes
Coordinate repair and maintenance activities across multiple service providers
Negotiate service level agreements (SLAs) and manage vendor compliance
Develop vendor scorecards and conduct regular performance evaluations
- Cross-Functional Project Leadership
Lead facility-related projects involving IT, operations, clinical teams, and external stakeholders
Manage project timelines, budgets, and resource allocation across competing priorities
Facilitate stakeholder communication and ensure alignment on project objectives
Implement project management best practices and lessons learned processes
- Regulatory Compliance & Risk Management
Ensure all facilities meet healthcare regulatory requirements and safety standards
Develop and maintain compliance monitoring systems and audit protocols
Manage risk assessment processes and implement mitigation strategies
Coordinate with legal and compliance teams on regulatory updates and requirements
- Technology Integration & Digital Transformation
Implement facility management software systems (CMMS/CAFM) and IoT solutions
Drive digital transformation initiatives to improve operational efficiency
Evaluate and deploy emerging technologies for predictive maintenance and energy management
Manage system integrations and data analytics capabilities
- Team Development & Stakeholder Engagement
Build and develop facility management capabilities across clinic locations
Provide training and support to local facility coordinators and staff
Establish communication protocols with clinic managers and operational teams
Create escalation procedures and 24/7 support frameworks for critical facility issues
What you bring
Required Skills
University degree in a relevant field
8+ years of facility management experience with multi-site operations
Proven track record in healthcare or regulated environments
Key Competencies
Exceptional project management and organizational skills
Strong analytical and problem-solving capabilities
Excellent communication and stakeholder management abilities
Ability to thrive in fast-paced, resource-constrained environments
Strategic thinking with tactical execution excellence
Great-to-haves
Bilingualism in English and French
Knowledge of health and safety standards in medical environments
This role represents a unique opportunity to build and lead a facility management program that will serve as the foundation for operational excellence across our growing clinic network.
Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.
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