The Company
Versaterm is a global public safety solutions company helping agencies transform
how they serve their communities. Since 1977, we’ve been building an ecosystem
of intuitive tools designed for public safety agencies, forensic labs, court
systems, schools and other institutions. Through purposeful integrations and a
selective growth strategy, we focus on improving workflows to help our customers
achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to
customer success. As we continue to grow and expand our ecosystem, you’ll have
the opportunity to contribute to solutions that enhance community safety and
transform the future of public safety technology. If you’re passionate about
making a meaningful difference, we’d love to hear from you.
The Role
At a time when police and community relationships are tested more than ever
before, law enforcement agencies are looking for every opportunity to provide
their communities with exceptional service. COMMUNITYCONNECT has built the
world’s first automated customer service platform for law enforcement that gives
agencies the tools they need to best serve their communities. Our platform
interacts with 911 callers and victims of crime by communicating with them
directly to keep them updated and gather their feedback.
This is an exciting time for us! We’re currently experiencing significant
growth, with increased sales and installations of our public safety products.
So, join us as we continue to be innovative, focusing on creative, seamless
solutions that allow our customers to focus on the communities they serve.
We are seeking a customer-centric, details-driven Deployment Engineer to ensure
that we are providing a smooth and efficient deployment process for our
customers. The Deployment Engineer is responsible for managing the technical
action items for each deployment process, with the primary focus of deploying
custom data integration interfaces to a variety of different public safety
software systems.
This is a client-facing position, which would require remote presentation and
communication skills on a regular basis. Deployment Engineers must have a strong
ability to collaborate effectively both internally and externally, can overcome
complex problems, and the ability to deploy solutions in an organized, thorough,
and timely manner.
This position can be based at any of our offices across Canada and the United
States or performed remotely from a home office.
Preference will be given to candidates who are available to work on-site
What You'll Do
- Collaborate with law enforcement agencies to plan, present, and implement
technical data interfaces, leveraging ETL fundamentals
- Build and maintain data pipelines against REST and SOAP APIs
- Extract, transform, and load (ETL) data elements
- Manipulate data structures using JSON, XML, SQL, and CSV formats
- Perform database discovery and navigate complex SQL schema structures
- Lead data quality control validation review sessions
- Integrate with both on-premises and cloud-based database systems
- Collaborate with project management teams to build sustainable deployment
processes and infrastructure
- Interact with both technical and non-technical stakeholders
- Support customers in a technical capacity throughout the customer lifecycle
What You'll Bring
- Excellent written and verbal communication skills (this is a customer-facing
role)
- 2+ years' experience in a customer-facing technical role
- 4+ years' experience in Information Technology
- Bachelor's degree in Engineering, Management Information Systems, Information
Technology, Computer Science or equivalent
- Proficiency using PowerShell or another scripting language to manipulate
data
- Proficiency writing complex SQL queries (multiple joins, using CTEs, dynamic
T-SQL statements)
- A passion for detail and keeping customers happy
- A desire to help public safety agencies
- Ability to pass a criminal background checks with USA and Canda public safety
agencies
You'll Succeed If You Have
- A background in ETL software integrations
- Data analysis experience
- Experience managing technical projects, from initiation to completion
- Familiarity with Atlassian (Jira / Confluence), GitHub, Sentry, Datadog,
Metabase, PagerDuty
- Windows administration experience (scheduled tasks, AD domain)
- Understanding of Ruby on Rails or another object-oriented programming
language
This position requires security clearances due to the nature of our work with
public safety agencies. Candidates must be legally authorized to work in Canada
and must successfully obtain and maintain a Reliability security clearance from
the Government of Canada. Additionally, candidates must comply with the FBI's
Criminal Justice Information Services (CJIS) Security Policy and pass a
comprehensive, fingerprint-based background check. Please note that specific
customer contracts may impose additional security verification requirements.
Obtaining and maintaining all required security clearances is a condition of
employment. For more information, please visit Public Services and Procurement
Canada [https://www.canada.ca/en/public-services-procurement.html] for
Reliability clearance details and the FBI's CJIS Security Policy Resource Center
[https://www.fbi.gov/services/cjis/cjis-security-policy-resource-center] for
CJIS requirements.
Equal Opportunity
Versaterm is committed to building and supporting inclusion, diversity, and
equity, and sustaining a barrier-free environment. Accommodations are available,
on request, throughout all aspects of the selection process. These principles
apply to the terms and conditions of employment at Versaterm. For detailed
information on our accessibility policies, please contact info@versaterm.com.
