Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: The Lead hand, with the assistance of the shelter worker, provides a safe and secure environment for guests, TENANTS, and visitors. as the shift supervisor, they are responsible for the efficient and effective operation of the facility during their shift. please see job description for more details Key Responsibilities: Human Resource Leadership: acts as the shift supervisor, providing leadership and support to other staff. accepts additional responsibilities for decision making, completion and correctness of shift duties, and guest discipline. Guest Services: ensures the dignified and respectful treatment of all shelter guests and apartment tenants focusing on equitable provision of goods, services, and support. ensures ongoing enforcement of policies and behavioral guidelines to support guests to have a successful stay and an organized departure. Administration and Communications assist SHSM with administrative and financial tasks for the shelter & apartments. serves as the Salvation Army representative to shelter guests, apartment tenants and visitors on the telephone, electronically and in person. Models and encourages complete and comprehensive utilization of all available and prescribed methods of communication regarding guests, tenants, and staff. Health, Safety & Environment: Participates in ensuring staff and guests comply with all safety precautions, policies, and procedures. Takes a leadership role in ensuring excellent stewardship of shelter resources. Qualifications and Education requirements: The successful candidate must have, as a minimum, completed high school. The successful candidate will have experience working with difficult clients along with good computer and communication skills. See below for further requirements. Education/Certifications: First Aid Food Safe WHIMIS HIFIS training NVCI training or accepted equivalent Experience: Proven ability in conflict resolution Proven competency in office 365 Delivering services within a harm reduction model Required Skills/Knowledge: Competency in Shelter Worker Duties and responsibilities Fluent spoken and written English Good team and interpersonal skills PREFERRED SKILLS/capabilities: Mental Health First Aid Supervisory experience Successful candidates, prior to hiring, may be required to provide: A clear vulnerable sector screening Completion of all required Health and Safety training Compensation: The target hiring range for this position is $25.06 to $25.45 with a maximum of $25.83. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you. Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.
