Job Number: JR103959 Job Title: Team Lead, Epic Department: EO ENHANCE Ontario - Outpatient Team Job Category: Professional Hospital Location: EO Head Office Job Type: Permanent, Full time Number of Positions: 1 Hours: Days Enabling Healthcare Across Networks of Central East (ENHANCE) Ontario (also referred to here as “EO”) is a not-for-profit corporate entity which will provide centralized IT services to its seven (7) member hospitals (Campbellford Memorial Hospital, Haliburton Highlands Health Services, Lakeridge health, Northumberland Hills Hospital, Peterborough Regional Health Centre, Ross Memorial Hospital, and Scarborough Health Network) to manage and operate a set of shared digital assets. This will enable its 7 member hospitals across 14 sites to deliver high quality and safe patient care using the shared Epic Clinical Information System (“CIS”) to over 1.5 million patients residing in both rural and urban communities located in the Central East region of Ontario. Job Description: Position Overview: Epic Applications Team Leads are responsible for overseeing a team of analysts that provide ongoing maintenance and operations of their assigned applications including triaging and prioritizing issues, troubleshooting, break-fixes etc. with a goal to continue to enable and optimize workflows. Responsibilities: • Oversee the Cupid team for the day-to-day operational issues • Allocating workload distribution across the Cupid team • Managing and overseeing Cupid queue in the incident management system • Responsible for liaising with Epic Technical Support (TS) and escalating issues as appropriate • Support manager with day-to-day staffing and onboarding of new analysts • Responsible for analyzing, troubleshooting, testing and resolving complex issues including, but not limited to, system errors, workflow gaps and configuration issues • Provides ongoing maintenance and support for assigned applications at an advanced to expert level • Collaborates extensively with Team Leads and analysts across the regional team on an ongoing basis • Participates and leads testing of application updates, enhancements, custom programming and new releases/quarterly upgrades • Support operational committees/workgroups with workflow design/optimization decision-making by highlighting system capabilities, limitations, risks etc. • Work with Principal Trainers/Credentialed Trainers to maintain training materials and content in sync with build updates • Reviewing the status of projects and issues on an ongoing basis with leadership Requirements: • Demonstrated experience with leading change initiatives and managing projects with interdisciplinary teams • Previous Team Lead experience preferred • Previous build or operations experience with Epic® • Clinical experience with Nursing background or another clinical discipline (preferred) • Epic certification – Cupid (within 4 months of hire) • Minimum of 3 years of related clinical applications experience • Strong working knowledge of clinical systems and change management. Including development/design, implementation, user support & training, maintenance, quality assurance, and system testing and evaluation. • Strong working knowledge of clinical systems and administrative departments, operations and core clinical/process workflows would be an asset Asset: • Ability to identify and communicate operational issues and drive the resolution of issues in an effective manner which also ensures high end user satisfaction • Ability to handle complex problems and provide highly innovative and creative solutions that will achieve high quality business/clinical outcomes • Strong understanding of workflows and procedures related to Analyst’s relevant clinical area Critical thinking and problem-solving skills with the ability to logically examine a problem and determine the root cause and course of action • Highly self-motivated and directed, with keen attention to detail • Ability to prioritize and execute tasks in a high-pressure environment • Strong interpersonal skills and the ability to communicate information clearly and concisely with project leadership and stakeholders • Ability to work collaboratively and effectively with internal and external stakeholders • Ability and willingness to learn new software, systems, and processes • Highly reliable, able to persevere in difficult situations, overcome obstacles and work under time pressures Accommodation and Diversity Statement: Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Learn more about our exciting opportunities by following SHNCareers on Instagram, Twitter, and Facebook. At Scarborough Health Network (SHN), our people are our greatest asset. They come from all over the world and bring diverse perspectives to enhance the compassionate and innovative care we provide our patients and their loved ones. We celebrate what makes people unique and believe that a safe, fulfilling and balanced work environment is just the start. We recognize and reward our teams, prioritize access to continuing education and create meaningful opportunities for growth and development. At SHN, you can enhance your career while by opening doors to new experiences and possibilities within our vibrant and inclusive community. Bring your passion to work. Start your journey today. We are proud to be an inclusive, equitable and accessible workplace, where everyone feels valued, respected, supported, and has a rich sense of belonging through our organizational drive to build and sustain an exceptional work environment where healthcare professionals can flourish both personally and professionally. Learn more about us by following SHN Careers on Instagram! SHN is proud to be recertified as one of Canada’s Most Admired Corporate Cultures™ for 2023-2024 by Waterstone Human Capital, one of Canada’s fastest-growing cultural talent management and retained executive search firms specializing in recruiting for fit and cultural assessment. We are a culture that empowers and inspires. This means everyone feels welcomed, respected, supported and valued and able to fully participate in the workplace. We are doing this through by creating awareness, providing education resources, empowering staff-led Communities of Inclusion, and providing growth and career opportunities. We are proud to offer mentorship programs to encourage collaboration and to support international employees, and our EnRoute training and career advancement programs designed to provide hands-on experience to fast-track certifications and placements in different care units. We are always in search of individuals with unique strengths to enhance the world-class care we provide to our patients within a welcoming environment. Experience why we continue to be a Greater Toronto’s Top Employer and an affiliated teaching hospital of the University of Toronto. We are proud to offer our staff comprehensive perks, including: Defined Benefit pension plan through the Healthcare of Ontario Pension Plan Comprehensive insured benefits package including health and dental benefits New Graduate Initiative Enroute Program Critical Care Sponsorship Program Employee Discount and Incentive Programs Employee and Family Assistance Program (EFAP), along with other comprehensive wellness offerings, including our Spiritual Care team of registered psychotherapists for spiritual, religious or emotional care; mental health supports; and on-site wellness rounding Recognition events Leadership Development and Learning Programs Tuition Assistance Program Please allow some time for our recruiters to review your application. We will contact those applicants who are chosen for an interview. We’re always looking for skilled, compassionate and committed individuals to join our dynamic team in providing exceptional quality care. 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