Company Description
With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.
At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.
We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.
Why Join Our Team?
EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!
In addition, we will offer you:
Great mentors and on-the-job training
Growth potential with competitive salary, benefits, and profit sharing
A career with a solid, stable company with strong core values
Participation in our pension plan with employer contributions
Work-life balance and flex time
Opportunity for advancement
Job Description
As an Order Fulfillment Associate, you will play a key role in our customers experience, by accurately picking and packing orders and providing clear communication. You will confirm digital orders before preparing them for pick up, and contact customers about any shortages. As a member of our counter team, you will help to maintain, stock, and keep a clean counter sales area to provide the highest level of customer service. In addition, you will provide support to our sales teammates and at times will be called upon to help load customers and finalize paperwork.
Additional duties will include:
Monitor digital orders to ensure they are confirmed and picked in a timely fashion
Use great attention to detail to accurately pick and pack orders
Drive sales growth through excellence in your role and building relationships with customers at each interaction
Assist teammates in servicing customers at the counter
Inform the buyer when stocks levels are low or when you encounter a discrepancy
Perform other tasks as requested by your supervisor or the Profit Centre Manager
Qualifications
Grade 12 diploma or equivalent
Great attention to detail
Outstanding customer service and verbal communication skills
Excellent relationship building skills with customers, vendors, and teammates
Ability to learn and operate the applicable software system used to process orders
Experience working in a fast-paced environment
Intermediate math skills
Ability to learn how to operate material handling equipment
Possess a strong work ethic and a high standard of integrity
Ability to work well independently and in a team setting
Previous customer service or warehouse experience preferred
Additional Information
Salary Range $41,600
EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.
EMCO uses third-party artificial intelligence to assess resumes to facilitate the review of candidates. For further information, please contact 226-268-7589.
