About ComPsych
ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.
Job Summary
The Guidance Consultant position provides a great professional opportunity for Bachelor's degree graduates. Our GuidanceResources Unit telephonically assists thousands of callers each week, providing personalized guidance on issues regarding behavioral and emotional health, family, wellness, or other personal matters. Guidance Consultants conduct a holistic consultation and provide access to all the resources that meet the client's needs. Given the diversity of our clients, the variety of issues they face, and the number of requests for assistance we receive, this is a unique opportunity to use your clinical expertise!
Primary Responsibilities
Conducts a comprehensive telephonic clinical intake and assessment.
Provides crisis stabilization to clients as needed
Maintains complete and accurate documentation of cases within our clinical database
Demonstrates a comprehensive understanding of the product portfolio (including EAP, managed care, and work-life programs)
Identifies appropriate resources for clients' presenting issues
Educates clients about services, eligibility and referral processes with a positive and professional approach
Educates network providers regarding ComPsych procedures
Demonstrates ComPsych's strong client focus and promise to over-deliver on customer expectations
Other duties as assigned
Ability to work one of two scheduled shifts: (1) Mon - Fri 11:00am - 7:30pm or (2) Mon - Fri 3:00pm - 11:30pm
Job Qualifications
Fluently bilingual in French and English is 100% required
Minimum of Bachelor's in Counseling, Psychology, Social Work, or a Behavioral Heath field.
Superior active listening skills and a demonstrated ability to be empathetic to all client concerns
Outstanding customer service skills
Clinical assessment experience in the following areas: mental health, chemical dependency and crisis stabilization
Sound clinical judgment and critical thinking skills in order to resolve client issues effectively
Experience working with clients in crisis
Strong attention to detail and ability to multi-task
Excellent organizational skills, highly self-motivated, and dependable
Stable work history required
Intermediate computer skills
Benefits and Perks
EEO
ComPsych celebrates diversity and is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.
