Product Owner – eCommerce
Part time 12-18 month Term with Extension
Possibility
Role Description
Reporting to the Director of Digital Marketing and eCommerce, the eCommerce
Product Owner drives the delivery of Kal Tire’s retail eCommerce (B2C)
roadmap.
This role works closely with cross-functional teams to optimize and enhance
features to improve the online customer journey, digital shopping experience.
Core Responsibilities
Customer Facing Technology
- Acts a Product Owner for customer facing websites, working closely with
members of the marketing and digital solutions teams to manage the roadmap
for both websites.
- Ensure user experience and content are optimized to maximize conversion goals
with a specific emphasis on user experience.
- Working with our digital marketing analyst to ensure tagging, site tracking
and pixels are properly implemented for performance measurement and analytics
reporting.
- Attends scrum, backlog grooming and refinement and sprint planning meetings.
- Ensures backlog is groomed, working with the Director of eCommerce on roadmap
and backlog prioritization.
- Collaborate cross-functionally with stores, products, customer service,
supply chain team members on operational enhancements and issues.
- Manages KalTire.com content (beyond retail eCommerce), by working closely
with other Kal Tire stakeholders (commercial, human resources,
communications, information
services primarily) and digital agencies.
Work Experience
- 3–5 years of product owner / management experience, preferably in ecommerce
or digital retail with demonstrated results.
- Experienced managing a digital product roadmap, managing a backlog, and
following a hybrid-agile methodology.
Knowledge, Skills and Abilities
- Experienced working in an eCommerce platform and core experiences (homepage,
PLP, PDP, cart and checkout) (preferably Salesforce Commerce Cloud B2C)
- Strong understanding of online shopping CX, UX/UI design principles.
- Collaborate with UX/UI designers, developers, and business stakeholders to
define product requirements and user stories.
- Ability to translate business objectives into actionable user stories,
product briefs, and acceptance criteria.
- Effective business analytical and interpretive skills to analyze customer
data and site metrics to identify opportunities for enhancement.
- Familiar with using GA4 and Looker Studio
- Digital marketing experience is considered an asset.
Education
- An undergraduate diploma or degree in marketing, technology or business
discipline.
- Certified Scrum Product Owner (CSPO) certification is preferred.
What We Offer
- The target salary range for this position is $$35.07 to $61.17 per hour based
on experience.
- Positive work culture, opportunities for growth and development, and
work-life balance.
