Working for a company like Smile Digital Health means supporting our mandate for
BetterGlobalHealth. We strive towards this goal every day, and the results can
be seen in the impact of our innovative health data platform and data management
solutions, which are used in over 20 countries. We were #19 on Deloitte's
Technology Fast 50 Ranking for 2024!
Smile Digital Health makes it easy for healthcare stakeholders to collect and
exchange data with our leading FHIR-based data liberation platform.
At its heart, the Smile platform enables people and organizations to better
manage healthcare data. We help generate and liberate structured healthcare data
to ensure effective delivery across care teams and health systems bringing
#BetterGlobalHealth to patients everyday!
Apply today and find plenty of reasons to SMILE!
The Technical Writer will support internal and client-facing projects, with a
primary focus on producing and maintaining high-quality product documentation
such as implementation guides, runbooks, and user manuals. This role acts as a
bridge between business needs, technical execution, and knowledge management by
translating complex healthcare and FHIR-related functionality into accessible,
easy-to-follow documentation. The BSA Technical Writer will work closely with
solution architects, developers, and technical product managers to gather
insights, define processes, and communicate product capabilities through written
content that empowers Smile’s users and enhances implementation success.
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Responsibilities:
- Develop and maintain in-depth understanding of Smile Digital Health’s product
capabilities and how they integrate with client environments.
- Translate high-level business needs into detailed technical requirements.
- Collaborate with solution architects, developers, and QA to ensure solution
requirements are properly documented.
- Maintain high-quality documentation throughout the project lifecycle.
- Create and manage client support documentation, internal knowledge libraries,
and transition materials
- Collaborate cross-functionally with UX, Sales, Implementation, and Support
teams.
- Lead and record outcomes of knowledge exchange meetings; ensure relevant
updates are reflected in documentation.
- Own and resolve documentation-related tickets and drive documentation update
cycles.
- Track and report on quarterly documentation metrics.
- Maintain and manage a client FAQ repository and ensure compliance with
privacy and security standards.
- Accountable for ensuring that all working hours are accurately reported in
Netsuite on a daily or weekly basis, that the majority of (if not all) hours
are tracked as billable and that the project management tool in Netsuite is
properly and fully utilized.
- Tracking and reporting of billable hours is a critical aspect of project
management and delivery to our customers and this is a major area of
accountability.
- Research and document key business processes with relevant organizations
- Facilitate meetings with technical and product experts to produce templates
and ensure clarity in documentation requirements
Requirements:
- 5+ years of experience in business/systems analysis and technical writing.
- Experience in healthcare/health informatics/health information technology is
required.
- Familiarity with system integration, EMRs, HL7, REST APIs, FHIR, DBMS, and
application development.
- Proven experience in strong ability to translate complex technical concepts
into digestible content for diverse audiences.
- Proven ability to work independently and collaboratively across departments.
- Experience with Agile, Scrum, and/or Waterfall methodologies.
- Experience with Darwin Information Typing Architecture (DITA) as a
nice-to-have
- Bachelor’s degree in Computer Science, Information Systems, Library and
Information Science, English, or a related field.
- A natural problem-solver with a passion for clarity, precision, and helping
others succeed through accessible information.
- Excellent analytical, verbal/written communication, and organizational
skills.
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$85,000 - $110,000 a year
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Some of the benefits we offer:
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Remote Work Environment
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Flexible Time Away From Work Policy including PTO, Personal and Sick Days
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Competitive Salary and Health/Medical Benefits
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RRSP/TFSA/401K Employee Contribution
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Life and Disability
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Employee Assistance Program
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FHIR Study Program and Skillsoft Learning
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Super HAPI Fun Club
Smile's core values include respect, inclusion, embracing our differences, and
celebrating shared values because our people are the foundation of our success.
We are big on creating a sense of belonging and empowering each other to bring
our authentic selves to work. We are dedicated to fostering a workplace that
values diversity, equity, and inclusion.
We welcome and encourage candidates of all backgrounds to apply. Candidates are
encouraged to inform us if they wish to discuss or require accommodations during
interviews or while working at Smile.
