We started Super.com [http://super.com/] to help maximize lives–both the lives
of our customers and the lives of our team – so that everyone can experience all
that life has to offer. For our employees, our promise is that Super.com
[http://super.com/] is more than just a job; it’s an opportunity to unlock one’s
potential, where learning is celebrated and impact is realized.
We are more than a fast-paced, high-growth tech company; we care about our
people and take career progression seriously. This is your career and our aim is
to supercharge it through the people, the work, and the programs that fuel who
we are.
Join us as a Reputation & Community Engagement Specialist. You’ll own reputation
and community management across Reddit, review platforms, social channels, and
public forums, ensuring Super.com’s voice is consistent, authentic, and trusted
wherever customers engage with us. Your work will be both reactive (responding
to high-impact reviews and mentions quickly and effectively) and proactive
(shaping narratives, building credibility assets, creating outreach programs,
and launching an ambassador program that builds advocacy and loyalty).
This is a hands-on role that blends community moderation, review management,
ambassador program development, and narrative control. You’ll collaborate
closely with Customer Success, Marketing, Social Media, and Product teams,
ensuring every public touchpoint reflects trust and transparency. You’ll be part
of a mission-aligned team with specific goals and a strong focus on initiatives
that carry high visibility across the company.
Your mission: turn every review, comment, and community thread into an
opportunity to build trust and influence the conversation, making Super.com
[http://Super.com] a brand that customers see as reliable, credible, and
customer-first.
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What you’ll be working on:
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Community Moderation & Advocacy: Own moderation and engagement on Reddit,
Facebook, and Instagram, ensuring tone and narrative are consistent and
proactive.
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Build credibility and trust in communities by engaging authentically,
resolving misinformation, and highlighting customer wins.
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Lead proactive moderation on ad comments to prevent sentiment erosion.
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Design and launch a customer ambassador program, building a community of
advocates who generate authentic content, share positive experiences, and
strengthen Super.com’s reputation.
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Review Oversight: Oversee and audit agent responses across public review
sites, holding teams accountable to quality, consistency, and SLAs.
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Measure efficiency and effectiveness of review handling, tracking sentiment,
volume, and response performance.
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Report insights and risks to leadership, shaping improvements that protect
and strengthen our public reputation.
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Campaigns & Collaboration: Lead campaigns that showcase reviews and
credibility assets.
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Partner with Social Media to repurpose positive reviews and strengthen brand
presence.
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Data & Reporting: Consolidate review and community data into clear insights.
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Highlight trends, risks, and opportunities to inform cross-team strategies.
About You
- 2–4 years of experience in community moderation, online reputation
management, or digital brand engagement.
- Strong familiarity with platforms like Trustpilot, App/Play Stores, and
social media moderation environments.
- Proven expertise in Reddit, with a deep understanding of the platform’s
culture, rules, and subcommunity dynamics, and direct experience moderating
or actively engaging on the platform.
- Experience building or supporting ambassador, advocacy, or influencer-style
programs that turn customers into active brand supporters.
- Excellent written communication skills, with the ability to adapt voice to
align with brand tone while engaging authentically.
- Comfortable escalating critical insights cross-functionally and managing
multiple channels simultaneously.
- Data-driven mindset: ability to track, interpret, and report on sentiment and
engagement trends.
Bonus Points
- Experience in fintech, travel, or SaaS industries.
- Proven success in reducing negative sentiment or driving positive review
acquisition.
- Familiarity with tools for sentiment analysis, review monitoring, or social
listening.
- Background in campaign execution or lifecycle marketing.
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$55,000 - $96,000 a year
As a remote-first organization we use benchmarking data reflective of your
geographical areas to ensure our compensation package is competitive based on
where you reside. Your TA partner will confirm which range applies to your
location as part of the hiring process.
Canada
Tier 1: $71,000 - $96,000 CAD
Greater Toronto Area (City of Toronto, York Region, Durham Region, Peel Region,
Halton Region)
- Metro Vancouver (City of Vancouver, North Shore, Burnaby, New Westminster,
Tri-Cities, Fraser Valley Edge, South of the Fraser River, and Richmond)
Tier 2: $68,000 - $91,000 CAD
- All other Regions and Municipalities
USA
$55,000 - $96,000 USD
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At Super.com [http://Super.com], we believe in supporting our team so they can
thrive—both at work and in life.
Remote-First Flexibility: Work from anywhere in the world and choose the hours
that suit you best. We trust you to get great work done on your terms.
Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual
team offsites.
Everyday Perks: Weekly UberEats credits and travel discounts on SuperTravel help
you enjoy the little things.
Family-Friendly Benefits: We support growing families with generous parental
leave and a flexible return-to-work plan.
Comprehensive Compensation: Competitive salary, equity options, and top-tier
benefits starting on day one.
Investing in You: Access to wellness budgets, personal development funds, and
team-level learning resources.
And that’s just the beginning. Visit our careers page
[https://landing.super.com/careers] to explore the full range of perks and
benefits we offer.
Super.com [http://Super.com] is an equal opportunity employer. We do not
discriminate on the basis of race, religion, color, national origin, gender,
sexual orientation, age, marital status, veteran status, or disability status.
Accommodations are available on request for candidates taking part in all
aspects of the selection process. If needed, please notify our Talent
Acquisition Partner.
