Description
Join our team and what we'll accomplish together
We’re the Customer Solutions Delivery team at TELUS, and we believe that diverse perspectives drive innovation and excellence. We’re passionate about delivering quality service and putting customers first. We embrace technology and are committed to providing outstanding, personalized customer experiences.
As a Manager – Community & Service Excellence, you will lead a high-performing team, drive operational excellence, and build strong local community relationships. You'll coach with impact, motivate with purpose, and lead through collaboration to champion creative problem-solving that delivers results.
You celebrate success, prioritize safety, and lead authentically, understanding that strong communities create strong business results—bringing TELUS values to life in every interaction.
What you’ll do
Represent TELUS as the key point of contact in your community and region
Build a strong sales and solutions culture within your team to consistently meet revenue and margin targets
Build and maintain strong relationships with local government, municipal, and community leaders
Lead, coach and develop a diverse, high-performing team that delivers best-in-class customer service
Drive local market growth, reduce churn, and increase TELUS brand awareness
Collaborate cross-functionally to deliver against customer and business expectations
Foster a culture of safety, accountability, and continuous improvement
Guide your team through change and help them adapt in a fast-evolving industry
Qualifications
What you bring
Proven experience as a people leader with a focus on performance, coaching and development
A strong presence in your community, with the ability to build trust and influence
Solid sales acumen, with a history of achieving or exceeding revenue goals for yourself and your team
A bias for action—you take ownership of challenges and opportunities, leading initiatives from concept to completion with unwavering follow-through
Strong interpersonal communication and strategic decision-making abilities that inspire teams and deliver results
Ability to manage competing priorities while keeping your team aligned and focused
Experience leading through change and fostering innovation
Strong business acumen and a collaborative, team-first mindset
Required
Clean and valid Class 5 Driver’s License (or provincial equivalent)
Willingness to travel within your assigned region as required
Great-to-haves
Experience with TELUS consumer products and services
Bachelor’s degree in Business, Management, Marketing, Sales or a related technology field
Here’s the impact you’ll make and what we’ll accomplish together
In this role, you’ll be at the forefront of TELUS’ commitment to community and customer excellence. You’ll lead a team of solution experts who support our customers seven days a week, helping to strengthen our reputation and improve local service delivery.
Your leadership will drive stronger business results, deeper community connections, and a culture of continuous improvement. If you're ready to make a meaningful impact and lead with purpose, we encourage you to apply today and help us continue to grow our presence and deliver exceptional service to our customers and communities. Apply now!
