Commissionaires BC is looking for Regulations Enforcement Officers to join our
team working with the City of Kelowna!
As a Regulations Enforcement Officer (REO) with Commissionaires BC in Kelowna,
you will be responsible as part of a team for maintaining the safety and
security of City of Kelowna properties, facilities, and assets. This role
involves patrolling assigned areas, monitoring security systems, securing
buildings, enforcing Bylaws compliance, use of Mobile Surveillance, elements of
outreach work, and responding to incidents and alarms to ensure a safe
environment for employees, visitors, and the public.
This position also offers ample opportunity and experience to work alongside
RCMP and Bylaw, which is invaluable to anyone looking to enter these fields.
For individuals seeking Permanent Residency, this role meets the TEER 3
requirement.
Please note internal candidates will be considered first for this position.
Shift Schedule(s):
- Tue - Sat 4pm - 12am
- Casual On-Call
Pay scale: $24.00 - $28.00
Key Responsibilities:
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Patrolling: Conduct substantial foot and vehicle patrols of assigned areas,
including buildings, parking lots, and public spaces, in order to find
persons breaking the law, to deter and detect security threats or breaches,
and the securing of facilities.
-
Monitoring: Operate and monitor security systems, including surveillance
cameras, alarms, and access control systems.
-
By-law Enforcement: Under Bylaw No.10680 Parks and Public Spaces Bylaw,
ensure compliance by all persons in our designated sites through progressive
escalation. Some commonly enforced bylaws include:
- 3.15 No Person shall enter or be in a Park except during the hours of
operation established by this bylaw unless they have a valid permit under
Section 4.3 of this bylaw. The hours of operation for City Parks shall be
6:00 a.m. to 11:00 p.m. daily, unless otherwise specified on Schedule 'B'
attached to this bylaw, or unless indicated otherwise by a sign or by the
Park Services Manager.
- 3.17 No Person shall erect, construct or build any tent, building, shelter,
pavilion or other construction whatsoever, or penetrate the ground with any
object including stakes or posts, without prior written approval of the
City.
- 3.27 No Person shall be permitted to possess or consume Liquor in any Park
except in accordance with the regulations in Schedule ‘I’ of this bylaw or
as permitted by Council Policy No. 223. For clarity, a bylaw enforcement
officer or RCMP member has the authority to order a Person to dispose of
any Liquor if so directed.Body Cameras: Follow and comply to all policies
and procedures in relation to wearing and using a body camera for the
duration of the shift.
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Engagement with Public: Interact with various members of the public, offering
support and direction as required with compassion, empathy, and respect.
Assess each situation and any concerns related to vagrants or unauthorized
individuals on properties by enforcing policies and bylaws calmly and
professionally. Ensure that all interactions are handled in accordance with
relevant laws and guidelines.
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De-Escalation and Incident Management: Utilize effective de-escalation
techniques to manage and resolve conflicts or aggressive behavior. Approach
individuals calmly, listen actively, and employ strategies to reduce tension
and prevent escalation. Ensure incidents are documented accurately and
reported to the appropriate authorities.
-
Trespass Notices: Issuing and enforcing trespass notices on behalf of the
City of Kelowna for serial offenders.
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Mobile Surveillance: Participate in Actual and Training scenarios of mobile
surveillance in order to assist RCMP in the arrest of persons with an active
warrant or having just committed crime.
-
Reporting: Document and report incidents, irregularities, and daily
activities accurately in a company-assigned Notebook. Prepare incident
reports and maintain logbooks.
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Customer Service: Assist and provide information to support clients and
members of the public in a professional and courteous manner.
-
Compliance: Adhere to Commissionaires BC’s policies, procedures, and local
regulations. Ensure that security and safety practices are followed at all
times.
-
Training: Participate in numerous course and certifications required for this
position (paid for outside regular working hours) over a 6-month probation
period and any additional courses that may be assigned after during
employment.
Work Conditions:
- Schedule Flexibility: You may be required to support other shifts/positions
as per the requirements of the site.
- Environment: Duties will involve working in various and sometimes extreme
weather conditions and environments daily, partially indoors but mainly
outdoors.
- Physical Requirements: Ability to stand, walk, and patrol for extended
periods (average of 16km of walking per shift). Must be capable of lifting
and carrying equipment as needed.
Qualifications:
- Education: High school diploma or equivalent is required. Additional training
or certification in security, law enforcement, or related fields is
advantageous.
- Experience: 2 years of previous experience in a related field
- Skills: Strong observational skills, excellent written and verbal
communication, the ability to manage stressful situations effectively, and
intermediate to advance computer skills
Required Certifications:
- A valid security license (BST)
- AST or the willingness to obtain it.
Nice to haves:
- Bylaw Level 1 and 2
- Basic/Intermediate First Aid
- De-escalation Courses
- Narcan Training
You're a good fit if...
- You hold a positive and can-do attitude
- You are reliable and committed
- You can think on your feet and problem solve
- You can work alone and as part of a team
- You pride yourself on offering first class customer service
Our Story
Commissionaires BC is a Canadian, not-for-profit security/enforcement
organization that has been in business since 1927. Our mandate is to give back
to those who served and continue to serve in our communities and
country. Commissionaires provides security and other related services for over
200 sites and are located in over 110 communities across the province. Our
client base runs from the Federal Government to local municipalities, airports,
industrial sectors, and commercial/residential buildings. Our guards are not
only behind the scenes providing security and access control, but front and
centre providing valued customer service to the public.
