The Team
Naturally Pacific Resort aims to become a top resort that welcomes everyone and
offers exciting experiences every day. We are seeking team members who are
passionate about providing exceptional hospitality and service, and who align
with our values of Passion, Community, Inclusion, and Innovation. Our focus is
not only on creating memorable experiences for guests but also on establishing a
fulfilling and enjoyable work atmosphere for our team. Becoming part of the
Naturally Pacific team will allow you to engage in the hospitality industry
within an expanding company that values every individual's input and celebrates
achievements collectively.
The Role
As a key member of our team the Bellhop will be responsible for greeting guests
and ensuring they have a positive and memorable first impression at the Resort.
They will display a high-level of hospitality when opening doors to greet our
guests, handling their luggage, and providing information about the facilities
and services offered by the Resort. They will present themselves professionally
when addressing the inquiries and needs of the guests. The Bellhop will be able
to work in a fast-paced environment and meet the physical needs of the position.
They will work well in a team environment and ensure the guests have a seamless
and memorable experience.
Your contributions to the team include:
- Greet guests and ensure they have a positive first experience at the Resort.
- Escort guests to their rooms and carry their luggage from the point of
arrival to their rooms.
- Assist guests if check in is delayed by providing knowledge and information
about the facilities and services offered by the Resort.
- Anticipate guest needs such as wheelchair assistance, holding umbrellas, and
opening door.
- Maintain Resort standards to the highest-level of hospitality.
- Ensure all department policies, procedures, and standards are followed.
- Assist Front Desk with guest requests and services in a timely manner, when
needed.
- Help run errands or provide support to the other Resort departments.
- Vigilant about ensuring the safety and security of guests and their
belongings.
- Maintain full awareness of emergency and safety procedures.
- Additional tasks and duties as assigned.
A few things we are looking for in a new team member:
- 1 year customer service experience.
- Prior hospitality experience.
- Experience in a physically demanding position.
- Ability to anticipate guests’ needs and requests.
- Excellent communication and interpersonal skills.
- Willingness to learn new skills.
- Strong organizational, prioritization, and task management skills.
- Self-motivated individual.
- A positive team player.
- Must be able to perform job functions with attention to detail, speed and
accuracy.
- Remaining calm under pressure and resolving problems using good judgment.
- Ability to follow directions thoroughly with minimal supervision.
- Work cohesively with co-workers as part of a team.
Perks & Benefits
At Naturally Pacific Resort, we believe in recognizing and rewarding the
valuable contributions of our colleagues. As a member of our team, you can
expect to enjoy a comprehensive range of benefits and competitive compensation
tailored to your skill set, education, and experience. Please note that specific
benefits may vary depending on the role and level within the organization.
- Comprehensive employer paid health, vision, and dental coverage for you and
your family.
- Access to ongoing training and development opportunities to support your
career growth and advancement within the company.
- Employee and Family Assistance Program.
- Discounts on various resort amenities and services such as food, golf,
retail, and spa.
- Support for your health and wellness goals.
- Registered Pension Plan (RPP) eligibility after 1 year.
- Accommodations available for qualifying candidates.
We are a growing organization made up of diverse team members who are motivated
to continuously innovate our approach to genuine hospitality. We consider
employee wellbeing a priority and are dedicated to protecting the health and
safety of our teams while ensuring a workplace that is respectful of everyone.
Naturally Pacific Resort practices equal opportunity hiring and onboarding
processes to ensure equal access and participation for everyone. We understand
that we have a responsibility for ensuring a safe, dignified, and welcoming
environment and we are committed to creating an inclusive environment for all
employees irrespective of race, colour, religion, sexual orientation, gender
identity, or any other status protected by law. We believe in integrating people
with disabilities into our workforce by removing barriers and meeting
accessibility needs.
The Resort
At Naturally Pacific Resort, our mission is to provide guests with a memorable
and meaningful experience. Located at the crossroads of the forest, mountains,
and the Pacific Ocean in Campbell River BC, Naturally Pacific’s 100-room resort
features a luxury spa, upscale restaurant and 18-hole golf course with a virtual
driving range and lounge. This coastal destination offers spectacular views and
access to some of the best outdoor experiences in the world. From
eco-adventures, internationally renowned salmon fishing, wildlife watching, to
traversing the parks and trails, Campbell River is a doorway to adventure.
Thank you and we look forward to receiving your application!
