Join a Challenger
Being a traditional bank just isn’t our thing, so we challenge ourselves to get
creative in providing innovative banking solutions for Canadians.
How do we get there? With a talented team of inquisitive and agile challengers
that break through the status quo. So, if you’re passionate about redefining the
future of banking—while having fun—this could be your next big opportunity.
Our company continues to grow, and today we serve more than 670,000 people
across Canada through Equitable Bank, Canada's Challenger Bank™, and have been
around for more than 50 years. Equitable Bank's wholly-owned subsidiary,
Concentra Bank, supports credit unions across Canada that serve more than six
million members. Together we have over $125 billion in combined assets under
management and administration, with a clear mandate to drive change in Canadian
banking to enrich people's lives. Our customers have named our EQ Bank digital
platform (eqbank.ca [https://www.eqbank.ca/]) one of the top banks in Canada on
the Forbes World's Best Banks list since 2021.
Purpose
The Director, Mortgage Enforcement is responsible for oversight and management
of the Bank’s Personal Banking mortgage portfolio in default. The Director is an
expert in mortgage enforcement and is responsible to effectively oversee the
default portfolio to ensure financial loss mitigation and cost management. The
[http://management.The] incumbent is the key contact for both internal and
external stakeholders and partners and is required to build and maintain
professional and effective relationships.
The Director prepares and delivers materials to Senior Management to display
results and trending for impaired loans, including specific provisions and
forecasts, in a concise and professional manner. The Director provides direction
and support to the Defaults Team as required and ensures solid documentation of,
and adherence to, company policies and procedures.
\n
The Work!
- Oversight of Personal Banking portfolio (including Single Family, Reverse
Mortgage, Insurance Lending and Small Commercial) under enforcement;
recommend appropriate resolutions to ensure effective proceedings while
minimizing costs and loss to the Bank.
- Lead Mortgage Enforcement team to success by mitigating losses through
process change, industry insights, and coaching.
- Lead team initiatives including policy and procedure maintenance.
- Understand and ensure compliance with governmental, investor, and mortgage
insurer guidelines.
- Manage the Bank’s provisioning process including reporting and forecasting.
- Supervise and manage external partners and related costs and SLAs (property
managers, law firms, real estate agents, collection agencies).
- Prepare and present materials and reports to display results, trends, and
forecasts for impaired loans, including specific provisions.
- Champion technical and process enhancements, working with key stakeholders
both internal and external.
- Oversight of title insurance claims.
- Establish and report on team KPIs and manage performance reviews.
- Promote a culture of compliance, accountability, and customer-centric
recovery.
Let's Talk About You!
- 5+ years of experience in residential mortgage enforcement at a financial
institution; well-versed in mortgage enforcement practices across Canada
- 10+ years of management experience; demonstrated leadership and change
management skills
- Business degree or a related discipline
- Solid knowledge of residential lending
- Excellent leadership, negotiation, and communication skills
- Proven people manager with focus on team engagement
- Proven client management experience
- Established and meticulous time management and organizational skills
- Proven ability to thrive in fast-paced, changing environment and demonstrated
ability to perform and remain agile under high intensity conditions
- Excellent communication skills, both written and oral; ability to present and
professionally communicate with Senior Management and other stakeholders
(both internal and external)
- Proficient in MS Office
- Effective analytical and problem-solving skills
- Ability to work independently and make key decisions
\n
What we offer [For full-time permanent roles]
💰 Competitive discretionary bonus
✨ Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy and personal days
🖥 Virtual events to connect with your fellow colleagues
🎓 Annual professional development allowance and a comprehensive Career
Development program
💛 A fulfilling opportunity to join one of the top FinTechs and help create a
new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working
from Equitable Bank’s additional office space located at 2200-25 Ontario Street,
Toronto, ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger
and our employees thrive when we honour and celebrate everyone’s diverse
experiences and perspectives. In tandem with that commitment, we support and
encourage our staff to grow not just in their career path, but personally as
well.
We commit to providing a barrier-free recruitment process and work environment
for all applicants. Please let us know of any accommodations needed so that you
can bring your best self to the application process and beyond. All candidates
considered for hire must successfully pass a criminal background check and
credit check to qualify for hire. While we appreciate your interest in applying,
an Equitable recruiter will only contact leading candidates whose skills and
qualifications closely match the requirements of the position.
We can’t wait to get to know you!
