About the role
D-Wave is seeking a highly motivated and experienced Senior Service Engineer to
help build and maintain our growing fleet of Quantum computing systems. In this
role, you will join a team of smart, passionate engineers who care about making
our systems run smoothly and creating the best experience for customers.
This is a multi-disciplinary role involving applied mechanical, electrical, and
cryogenic principles. Your primary responsibilities will include building,
upgrading, maintaining, and troubleshooting/repairing complex quantum computing
systems which are the foundation of our Leap™ quantum cloud service. In
addition, you will use your expertise to help improve our systems and processes
by working closely with our R&D teams. You will need to rely on excellent
learning and problem-solving skills. There is no handbook for this role, but
you'll have the support and knowledge of the whole company to learn from.
This role is based in Burnaby, BC, with occasional travel to field sites. You
will also be expected to join an on-call rotation that supports our production
systems. As a customer-facing role, building good relationships with our
partners is an important aspect of the work.
What you'll do
- Participate in system builds, installs, upgrades and maintenance
- Hands-on work and troubleshooting cryogenic and electro-mechanical systems in
the lab and in the field
- Work closely with the hardware team to progress system design, reliability,
and serviceability
- Develop and improve service and incident response procedures
- Leverage your experience and knowledge to contribute to the team’s expertise
- Build strong working relationships with partners and host facilities
personnel
About You
- Bachelor's degree in Engineering, Physics, or the equivalent education and
experience
- 3-5 years' experience maintaining and improving multi-disciplinary systems
- Strong foundation in thermodynamics, fluid dynamics, and electro-mechanical
devices
- Excellent critical thinking and hands-on problem-solving skills
- Strong organizational and communication skills
- Ability to work on varied tasks with competing deadlines
- Ability to work in a fast-paced team environment that is focused on
priorities and end results
- Ability to work independently on multiple projects
Desired Qualifications
- Eligible to register as an Engineer-in training (EIT) or Professional
Engineer (P.Eng.) with EGBC
- Experience working with cryogenic systems and/or high vacuum systems
- Experience with complex electro-mechanical systems or precision mechanics
- Experience leading multi-disciplinary teams
- Experience with P&IDs, fluid control systems, or electro-mechanical control
systems
- Experience providing technical support
- Experience in technical product development
- Knowledge of scripting, PLC logic or programming languages such as Python and
C/C++
- Understanding of networking protocols, IT infrastructure, and Linux/UNIX
operating systems
Additional Requirements
- Must be willing to work flexible hours during busy periods (on-call rotation
participation will be required)
- Willingness and ability to travel to customer sites located across North
America and Europe on occasion (~10%)
- Ability to obtain work authorization in the USA
A D-Waver's DNA
- We look at the future and say “why not”; we see possibilities where others
see problems or routines. We show the way ahead and are committed to
achieving ambitious goals.
- We practice straight talk and listen generously to each other with empathy.
We value different opinions and points of views. We ensure that we connect
outside as well as inside to learn from others and inspire each other.
- We hold ourselves accountable for delivering results. We make decisions &
take responsibility so that we can act & support each other.
- As leaders we motivate & engage our teams to undertake beyond what they
originally thought possible, by developing our teams & creating the
conditions for people to grow and empower themselves through enabling &
coaching.
Our Compensation Philosophy is Simple but Powerful:
We believe providing D-Wavers with company ownership, competitive pay, and a
range of meaningful benefits is the start of creating a culture where people
want to give the best they’ve got — not because they’re simply making money, but
because they’ve fallen in love with our vision, mission, values, and team.
During the interview process, your Recruiter will explain how our rubrics work
across all our total rewards (base, equity, bonus, perks, benefit, culture)
offerings. The base salary for this role is targeted between $101,600 - $152,400
CAD per year. The final offer is determined by your proficiencies within this
level.
Inclusion:
We celebrate diverse perspectives to drive innovation in our pursuit. Our
employees range from distinguished domain experts with decades of experience in
their respective fields, to bright and motivated graduates eager to make their
mark. Our diverse and innovative team will make you feel appreciated, supported
and empower your career growth at D-Wave.
The Fine Print:
No 3rd party candidates will be accepted
It is D-Wave Systems Inc. policy to provide equal employment opportunity (EEO)
to all persons regardless of race, color, religion, sex, national origin, age,
sexual orientation, gender identity, genetic information, physical or mental
disability, protected veteran status, or any other characteristic protected by
federal, state/provincial, local law.
