Working for a company like Smile Digital Health means supporting our mandate for
BetterGlobalHealth. We strive towards this goal every day, and the results can
be seen in the impact of our innovative health data platform and data management
solutions, which are used in over 20 countries. We were #19 on Deloitte's
Technology Fast 50 Ranking for 2024!
Smile Digital Health makes it easy for healthcare stakeholders to collect and
exchange data with our leading FHIR-based data liberation platform.
At its heart, the Smile platform enables people and organizations to better
manage healthcare data. We help generate and liberate structured healthcare data
to ensure effective delivery across care teams and health systems bringing
#BetterGlobalHealth to patients everyday!
Apply today and find plenty of reasons to SMILE!
The Program Manager provides overall management and drives the successful
execution of complex, cross-functional programs of Smile’s core product line to
align with the organization’s strategic objectives. This role will oversee the
ongoing reporting and coordination of milestones, deliverables, deadlines and
budgets, creating and maintaining communication and decision processes across
the program to ensure program success.
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Responsibilities:
- Fully manage core product line project(s) by ensuring a clear and defined
project plan is appropriately established, defining project scope &
objectives, and resource planning.
- Define program goals, objectives, scope, deliverables and timelines as well
as develop and maintain detailed program plans, schedules, and resources.
- Own and actively manage the relationship and communication with internal and
external customers and stakeholders, ensuring the project is delivered to
their satisfaction.
- Identify, assess, and mitigate program risks by developing and maintaining
contingency plans and taking proactive measures to address challenges and
roadblocks.
- Contribute to the development of customer contracts and statements of work as
well as support the efforts for RFPs, as needed.
- Define resource requirements and managing resource availability & allocation
– both internal and third party.
- On an ongoing basis, conduct a review of the people resources and skills
required to properly and effectively complete each stage of a project.
- Accountable for ensuring that the right people and skills are identified and
assigned to the project(s) / program well in advance of the deliverable or
goal.
- Provide regular program status updates to leadership, highlighting key
achievements, risks, challenges, and mitigation efforts and solutions.
- Accountable for escalating any performance concerns impacting project
performance and success to leadership and ensure corrective actions are in
place.
- Lead post-delivery retrospectives to review program performance and identify
areas of success and areas of improvement.
- Develop and implement best practices and process improvement to increase
efficiency and program success in the future.
- Accountable for the correct hours tracked and logged against the projects,
and must reject or adjust any hours submitted that are not entered correctly
by the project team.
- Accountable for ensuring that all working hours are accurately reported in
the time tracking system on a daily or weekly basis, that the majority of (if
not all) hours are tracked as billable and that the project management tool
is properly and fully utilized.
- Provide, maintain, and validate budgetary forecasts and estimates against
defined milestones.
- Provide weekly and regular reporting to the required internal management or
teams, as to the status, activities, risks, deliverables, etc.
- Ensure accurate data for project dashboards and other reporting requirements.
- Comply with the privacy, security and confidentiality policies.
- Hold all confidential information in trust and strict confidence and ensure
that it shall be used only for the purposes required to fulfill employment
obligations, and shall not be used for any other purpose, or disclosed to any
third party. A breach of policy or misuse of information could result in
disciplinary action up to and including termination of employment.
Requirements:
- 8+ years of relevant experience in project and/or program Management with
complex and multiple projects. Experience in the healthcare technology
industry, an asset.
- Bachelor's degree in Computer Science, Engineering, Business Administration,
or a related technical field and/or equivalent work experience.
- Experience managing concurrent and complex technical projects with multiple
and often overlapping priorities.
- Demonstrated expertise in using program and/or project management tools and
software.
- Demonstrated ability in risk identification and management, resource
allocation, and budget management.
- Strong analytical and problem-solving skills, with a data-driven approach to
decision-making.
- Exceptional organizational, planning and coordination skills.
- Excellent collaborative skills working with various technical and
non-technical cross-functional teams.
- Exceptional communication (written and verbal), interpersonal, and
presentation skills, with the ability to articulate complex technical
concepts to both technical and non-technical audiences.
- In-depth knowledge of emerging IT healthcare trends and technologies and
previous experience in a healthcare setting, preferred.
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$110,000 - $125,000 a year
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Some of the benefits we offer:
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Remote Work Environment
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Flexible Time Away From Work Policy including PTO, Personal and Sick Days
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Competitive Salary and Health/Medical Benefits
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RRSP/TFSA/401K Employee Contribution
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Life and Disability
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Employee Assistance Program
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FHIR Study Program and Skillsoft Learning
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Super HAPI Fun Club
Smile's core values include respect, inclusion, embracing our differences, and
celebrating shared values because our people are the foundation of our success.
We are big on creating a sense of belonging and empowering each other to bring
our authentic selves to work. We are dedicated to fostering a workplace that
values diversity, equity, and inclusion.
We welcome and encourage candidates of all backgrounds to apply. Candidates are
encouraged to inform us if they wish to discuss or require accommodations during
interviews or while working at Smile.
