The Team
Naturally Pacific Resort aims to become a top resort that welcomes everyone and
offers exciting experiences every day. We are seeking team members who are
passionate about providing exceptional hospitality and service, and who align
with our values of Passion, Community, Inclusion, and Innovation. Our focus is
not only on creating memorable experiences for guests but also on establishing a
fulfilling and enjoyable work atmosphere for our team. Becoming part of the
Naturally Pacific team will allow you to engage in the hospitality industry
within an expanding company that values every individual's input and celebrates
achievements collectively.
The Role
As a key member of our team the Reservations Manager will be responsible for
overseeing the daily operations of the Reservations department. They will be
responsible for the daily operations in the Reservations department. The
Reservations Manager will ensure the highest level of hospitality in the
department when interacting with our guests. They will be a hands-on leader
whose team will be responsible for guest interactions when booking their stay.
The ideal candidate will have leadership and hospitality experience.
Your contributions to the team include:
- Implement and enforce policies and procedures for daily operations
- Supervise the Reservations team and provide positive leadership
- Address guests’ inquiries and requests with a high level of hospitality and
professionalism
- Train and motivate the Reservations team to create a positive and
professional environment
- Manage group and individual performance expectations and goals while
providing mentorship and feedback at all levels
- Oversee Reservations activities to ensure consistent and exceptional service
techniques for guest bookings
- Oversee groups enquiries, contracting, rooming lists, billing and post event
follow up.
- Progressively train Res Agents on Sales activities
- Track and report segment performance, LNR, OTA and others as required
- Track and report Res Agents and department performance
- Oversee incentive program
- Participate in Package setting and implementation
- Take part in the recruitment and hiring process for the Reservations team
- Establish work schedules and review hours for payroll records
- Provide extensive knowledge of the Resort and its facilities as well as local
attractions and events to ensure a memorable experience for guests
- Assist in managing inventory and supplies to ensure they are stocked and
organized
- Maintain good communication and coordination with all department managers to
ensure seamless Resort operations
- Participate in operations and management meetings to stay informed on
maintenance and housekeeping issues, and policy and procedure changes
- Adjust pricing and revenue management strategies as demand and external
factors change
A few things we are looking for in a new team member:
- 1-2 years in a leadership role
- 3+ years of yield and revenue management experience
- 1-2 years of hospitality experience
- Experience with hotel PMS (Opera, Maestro, etc.)
- High level of attention to detail and enthusiasm to develop your knowledge
and the team
- Experience using yield management strategies to maximize business performance
Perks & Benefits
At Naturally Pacific Resort, we believe in recognizing and rewarding the
valuable contributions of our colleagues. As a member of our team, you can
expect to enjoy a comprehensive range of benefits and competitive compensation
tailored to your skill set, education, and experience. Please note that specific
benefits may vary depending on the role and level within the organization.
- Comprehensive employer paid health, vision, and dental coverage for you and
your family.
- Access to ongoing training and development opportunities to support your
career growth and advancement within the company.
- Employee and Family Assistance Program.
- Discounts on various resort amenities and services such as food, golf,
retail, and spa.
- Support for your health and wellness goals.
- Registered Pension Plan (RPP) eligibility after 1 year.
- Accommodations available for qualifying candidates.
We are committed to fostering a positive and supportive work environment where
our employees feel valued, respected, and motivated to excel. We believe that by
investing in our team members' well-being and professional development, we can
collectively achieve success and create a thriving and fulfilling work
environment.
The Resort
At Naturally Pacific Resort, our mission is to provide guests with a memorable
and meaningful experience. Located at the crossroads of the forest, mountains,
and the Pacific Ocean in Campbell River BC, Naturally Pacific’s 100-room resort
features a luxury spa, upscale restaurant and 18-hole golf course with a virtual
driving range and lounge. This coastal destination offers spectacular views and
access to some of the best outdoor experiences in the world. From
eco-adventures, internationally renowned salmon fishing, wildlife watching, to
traversing the parks and trails, Campbell River is a doorway to adventure.
Thank you and we look forward to receiving your application!
